Admissions Advisor II

font size="2" strong Position Summary /strong br / The Military Admissions Advisor II is responsible for working in our military student support center contacting and advising active military, veterans, their spouses and dependants in the various degree and certificate programs over the phone. Utilizing KU's Admissions process, the Military Advisor II will provide accurate information regarding academic programs, application requirements and enrollment procedures for one vertical. In addition, the Military Advisor II will provide any Admissions related information to the student, while exercising the highest levels of integrity in customer service throughout the student's experience at Kaplan University. br / br / strong Key Job Responsibilities /strong br / To advise and counsel the students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start. To know, maintain, adhere to, and comply with all applicable corporate, state and federal regulatory rules and policies for Admissions as prescribed by Kaplan University and the Department of Education. To maintain continual contact with the student, providing the highest level of customer service throughout their journey at Kaplan. Provide accurate and timely information regarding academic programs, application and enrollment procedures and requirements as well as any Admissions related information to the student. To ensure prospective students have realistic expectations regarding their course of study by adhering strictly to established standards for Admissions. To act ethically and with integrity that is above reproach and fulfills all requirements of the Kaplan University Admissions Code of Conduct document. To facilitate interdepartmental communications between Admissions, Financial Aid, Student Services, and Academics for the purpose of enhancing the Admissions Process and creating a positive team oriented atmosphere. To ensure that adequate, accurate and timely student records are created and maintained during the Admissions Process and are forwarded to other departments as appropriate. To conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments. To convey only accurate, independently verifiable information in the proper context to enable applicants to make well-informed decisions to attend Kaplan University.
br / br / strong Minimum Qualifications /strong br / Bachelors Degree 2-4 years experience in advising/counseling, marketing, education, or direct consultative customer facing role. Working knowledge of MS Office. Excellent communication and interpersonal skills. Ability to communicate accurately and positively by telephone, email and other media to students and internal customers. Ability to provide exemplary customer service with a wide variety of individuals who possess varying educational backgrounds and life experiences. Ability to follow processes, work effectively on a team, and maintain a positive attitude. Ability to quickly learn how to use a database management system. Ability to multi-task, meet deadlines. Passing score on Office and Grammar test. Successful Completion of New Hire Training. One vertical certification within 3 months of hire. Military Benefits certification within 3 months of hire. Basic Student Interview Certification within 3 months of hire. Successful Completion of AA2 Competency Training within 6 months of hire. br / br / strong Preferred Qualifications /strong br / Prior military experience. Familiar with military benefits: TA = tuition assistance for active members paid by the military. VA= veterans administration, GI Bill chapters 1606, 1607, 30, 31, 33, 35. Knowledge of the differences between branches of the military. /font