Admissions Coordinator

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POST DATE 9/13/2016
END DATE 10/13/2016

Foundations Recovery Network BRENTWOOD, TN

AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Bachelors Degree


Foundations Recovery Network (FRN) is the premier
provider of integrated treatment for co-occurring
addiction and mental health concerns, offering
residential and outpatient services nationwide. At each
facility, we focus on patient-centered care and an
individualized approach, upholding a high standard of
innovative treatment and compassionate attention to each
patient s needs. We are committed to providing and
promoting evidence-based treatment for individuals with
co-occurring disorders through clinical services,
education, and research. Our purpose is to create
lifetime relationships for long-term recovery.
Everything we do is designed to support recovery in a
comprehensive way, addressing the needs of the whole
person physically, emotionally, mentally, and
spiritually. We provide the foundation; you build the
Foundations headquarters is located just outside of
Nashville, Tennessee, in the beautiful city of
Brentwood. In the corporate office, you will find FRN s
Marketing, Human Resources, Information Technology,
Accounting, Business Office Services, and Admissions
Center. Each department plays its part in the support of
our facilities, so that the attention can be where it
should be: on the patients. Not only does the corporate
office support our facilities, but Foundations is
committed to encouraging and developing its people by
providing a strong community culture and applauding
those with a heart of service.
FRN is currently seeking an Admissions Coordinator, who
will handle all incoming telephone calls, probing
appropriately to qualify the call and ultimately convert
the call to an Intake Admission for the chosen treatment
solution. The successful candidate will have worked in a
metric driven sales setting and be able to produce proof
of their successful sales history. The ideal candidate
will be someone who is motivated by money and who is
highly competitive! If you are a maverick at sales and
driven to exceed expectations, we need you now! You must
be able to multitask between the telephone and the
computer, be willing to work in a call center setting,
and be able to produce high volume, quality work in a
fast-paced environment. This position will be located at
Foundations Recovery Network s Corporate Office located
in Brentwood, Tennessee.
As an Admissions Coordinator, how would you like to work
for a company that is willing to reward you for the job
you do? Our top producers in this role make excellent
six figure salaries! Do you want to work for an
organization that truly values you as an individual and
appreciates the contributions you make? We do exciting,
life-changing work at Foundations Recovery Network. Are
you ready to make a difference?
Essential Duties and Responsibilities
Secures telephone code and callers number from
connection assistant pop-up on computer screen; secures
callers name and best call back number
Utilizes appropriate bonding techniques to establish
rapport and build relationship throughout the call
Qualifies the callers ability to private pay or
secure insurance information
Guides the call and conversation to logical end of
either pending intake or diverts to resource staff
Responsible for 8 to 12 admissions per month
Ability to support internal referral sources to assist
with the admissions process
Enters TIER record for every call for help with name
and phone number and all other required information,
according to protocol
Follows the defined follow up process based on
information obtained; the follow up process utilizes
T-Mail and TIER to manage 2 hour follow-up thresholds
Maintains communication with the facility, the
patient, their family, or the referral source, all
designed to build a system of opportunities throughout
the call to close process
Effectively leads the caller to the highest level of
qualification (private pay or insurance) while
maintaining credibility and ability to triage into
alternative levels of care
Effectively manages out the referral opportunity to
Interventionist and channel calls to identified key
relationships if the case cannot close in the FRN system
Demonstrates a sense of urgency and manages down
triage time-lines from initial call to time of
admission, minimizing the number of calls necessary
(preferably one) from initial call to solid close
Utilizes other key team members when encountering
barriers to assist the intake admission close process
Meets established monthly goals for Intake Admits
Ensures that inquiry call and admission processes run
at peak efficiency; is aware of and manages calls
waiting in the queue promptly
Efficiently schedules admissions with potential
patient and/or referral source; explains the evaluation
and admission process to the potential patient/referral
source and informs patient of necessary items to bring
for treatment
Provides directions or arranges appropriate
transportation services as needed to transport patient
to programs; follows through to ensure that travel plans
are made and communicated effectively so that the
client s arrival at the facility is seamless
Notifies unit staff of pending information, including
whether the patient is a risk to self or others
Notifies nurse or other unit staff and Program
Directors of any special medical needs or accommodations
patient may have which require evaluation, documents
needed, and notification in TIER
Establishes follow-up contact with interviewed
customers and their referring sources to report outcome
of the process (regarding appropriateness for services)
Provides follow-up calls to any inquiry calls not
considered closed, presenting an attitude of care and
compassion to ensure individuals know FRN is concerned
for their well-being
Knowledge, Skills, and Abilities
Demonstrates a broad base of knowledge in psychiatric
and addiction treatment and administration
Demonstrates ability to clearly and succinctly
communicate both verbally and in writing; can get
messages across that have the desired effect
Demonstrates ability to remain calm under pressure; is
not knocked off balance by frequent change, delays, or
unexpected events
Demonstrates and active desire to drive for results;
steadfastly pushes self and others; consistently meets
and/or exceeds goals
Must be able to work in a fast-paced environment with
demonstrated ability to juggle multiple competing tasks
and demands
Demonstrates a working knowledge of current and
possible future policies, practices, trends, and
developments affecting the industry; knows the
Must be able to relate well to all kinds of people,
both inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably
Ability to exercise good judgment and apply common
sense understanding to carry out instructions furnished
in written or verbal form
Demonstrates an ability to listen attentively and
actively; has the patience to hear people out; can
accurately restate the opinions of others, even when the
parties disagree
Must be able to orchestrate multiple activities at
once to accomplish a goal; uses resources effectively
and efficiently; arranges information and files in a
useful manner
Can quickly find common ground and solve problems; can
represent his/her own interests and yet be fair to other
groups; can solve problems with peers with a minimum of
conflict; is seen as a team player and is cooperative;
easily gains trust and support of peers; encourages
Spends time on what is important; zeroes in on what is
critical and can quickly sense what will hinder or help
accomplishing a goal; eliminates roadblocks; creates
Must have strong working knowledge of a variety of
computer software applications in word processing and
database software
Education and Experience
High School diploma or GED required; Bachelor s deg...