Admissions Counselor - (11a-7p Mon-Fri) LPC LMFT LCSW
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POST DATE 8/20/2016
END DATE 4/28/2017
Shadow Mountain Behavioral Health System
The Admissions Counselor is responsible for screening
intake calls, coordinating and conducting intake
assessments, consulting with physicians and clinical
staff to determine appropriate level of care. Conducts
nursing assessments. Maintains relationships with
community referral sources.
Screens intake calls to determine service
recommendations. Assists caller in providing
recommendations for appropriate actions including
assessment and/or possible admission, or referral to an
appropriate agency for services when internal services
are not available. Completes and documents all calls in
a thorough and timely manner that includes obtaining
referral source information. Demonstrates quality
customer service. Conducts admissions and nursing
assessments. Completes thorough and timely assessments.
Communicates patient information, in adherence to HIPAA
standards, with other treatment professionals relevant
to provision of services upon admission. Demonstrates
working knowledge of current hospital and payer source
admissions criteria, precertification processes, and
requirements of the custodial parent and/or guardian.
Provides timely, accurate, and thorough documentation of
caller information, referral source recommendations, and
payer source criteria. Documentation reflects
professional standards. Assures patient s rights; acts
to prevent, identify, and report suspected abuse.
Participates in on-call rotation, carrying a mobile
phone to respond to dispatched calls. Serves as a
liaison between assessment and referral sources. Offers
supportive feedback/guidance to internal and external
consumers to ensure appropriate scheduling of
assessments. When information suggests acute care
needed, arrives on site within 60 minutes of receipt of
Skills, Knowledge, & Abilities:
Must be proficient with computer, Microsoft WORD,
Excel, and HMS software.
Excellent communication skills, ability to ask
questions and gain information from callers regarding
appropriate of admission. Ability to convey patient
behavior and status verbally and in writing.
Professional verbal and written skills. Able to verbally
adapt spoken communication to meet needs of client.
Maintains professional therapeutic relationships with
internal and external customers. Able to maintain
Ability to safely manage a dangerous and aggressive
patient, to verbally communicate to de-escalate a crisis
situation, to physically restrain patients by individual
or team restraint per policy, and to protect self and
others from aggressive patients or other accidents.
Ability to handle multiple projects and tasks under
deadlines and with short notice.
Master s degree in social work, counseling, psychology,
or related field from an accredited college or
Licensed LPC, LCSW, LMFT, LBP or are currently under
supervision for one of these.
Must maintain annual Crisis Prevention certification
(Satori, RPA, CPI, Mandt, Handle With Care, CAPE, etc.)
Prefer two years work experience as therapist in acute
inpatient, RTC, or admissions department.
The physical demands described here are representative
of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with
disabilities to perform the essential functions. Must be
at least 21 years of age. Physical strength necessary to
implement patient behavioral crisis intervention.
Sitting, standing, walking, reaching, bending, stooping
as required to assist in patient care. Able to sustain
physical activity eight hours a day and remain on feet
eight hours per day. Hearing, vision, sensory, and
emotional stability sufficient to perform essential job
functions. Able to deal with stressful situations and
changing priorities. Ability to enter data into
computer, word processing. Able to lift, carry, and
lower up to 35 pounds using appropriate body mechanics.
Able to push patients in wheel chairs up and down hills
and pursue running patients. Access to reliable
transportation; maintains reliable attendance record and
arrives in a timely manner.
Conditions of Employment:
Satisfactory reference and background investigation
checks. Criminal charges or convictions that occur while
employed with SMBHS must be reported within 24 hours to
Human Resources. Completion of a pre-employment drug
screening and completion of post-employment drug or
alcohol tests upon reasonable suspicion of use.
Completion of ALL required paperwork prior to reporting
for work. Completion of pre-employment physical, proof
of Rubella inoculation, TB screening upon hire and
annually thereafter, complete or waive HBV series.
Successful completion of initial 30-day job orientation
and competency assessment period. Maintains current
certification in CPR and First Aid. Maintains patient
behavioral crisis prevention certification every six
months. Attendance at all mandatory staff development
Exposure to potentially aggressive patients. Job stress
ranges from low to intense. Category II - Tasks that
rarely involve exposure to blood or body fluids.
Non-smoking work environment. Drug free workplace.
Patients (children ages 4-12, teenagers ages 13-17, and
adults 18+); families; direct-care service providers;
external funding sources; service, accreditation, and
licensing agencies; external case managers; school
districts; other staff; and the community.