September 02, 2016
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Admissions Support Specialist

ECPI University - Virginia Beach, VA

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  • Company
    ECPI University ECPI University
  • Location
    Virginia Beach, VA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Mid-Career (2 - 15 years)
  • Education
    Bachelors Degree
  • Company Ref #
  • AJE Ref #

Job Description


* Make timely initial contact with prospective students who express interest in ECPI University or our programs.

* Communicate with prospective students by telephone, text messaging or e-mail to schedule appointments for on-campus visits.

* Provide excellent customer service to prospective students through consistent and effective outreach and follow-up.

* Maintain accurate and complete records of all contacts and activities with prospective students.

* Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, state and federal laws and accrediting body regulations.

* Demonstrate knowledge of University programs, policies and procedures.

* Other duties as assigned.



* Bachelor s degree preferred.

* Experience in phone sales, including appointment setting and commitment to follow-up skills.

* Data base entry and reporting or CRM system experience.

* Three to five years of successful work experience in a position requiring medium to heavy customer service interaction such as a call center, hotel desk, insurance office, law office, bank teller, doctor s office, retail floor sales, customer service desk, etc.


* Ability to work flexible schedule including nights and weekends.

* Excellent customer service skills including the ability to listen well and follow up with good questions in order to quickly understand and accurately identify the prospective student s needs.

* Proven ability to excel in a high volume telephone and customer service position.

* Excellent oral and written communication skills.

* Effective computer skills.

* Demonstrated ability to work effectively both independently as well as part of a team.

* Ability to utilize professional knowledge and perspective to relate to new and prospective students, establish rapport and add to the student experience.

What does ECPI University have to offer*

* Professional work environment

* Talented and committed co-workers

* An opportunity to make a difference while expanding your knowledge, skills and professional network

* Competitive compensation & benefits plan

ECPI University is proud to be an Equal Opportunity Employer.