Advanced Services Engineer

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POST DATE 9/14/2016
END DATE 12/9/2016

Stanley Black & Decker Los Angeles, CA

Los Angeles, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Description

STANLEY Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security and operational efficiency. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas: Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow and Supply Chain & Asset Management. These solutions are complemented by consulting, training, implementation and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc. For more information, visit
Position Summary
The Advanced Services Engineer works directly with the Professional Services Implementation team to provide technical support and leadership for the design, installation, configuration, and testing of Stanley Healthcare solutions. This support includes establishing best practices and methodologies, developing test procedures, consultation for advanced configurations, assistance with troubleshooting, and delivering technical training. In addition to support for revenue generating activities, this position also performs field evaluation and testing of beta products and assists with preparing for product launch. The Advanced Services Engineer also serves as a conduit link between Product Development and Professional Services and is an integral part of new solution development and continuous product improvement.

Seeking qualified candidates Nationwide, however Los Angeles, CA is first preference.



Develop and document comprehensive system test plans and best practices

Provide technical support for implementation problems, both remotely and in the field

Participate in new product introduction teams for beta evaluation and testing

Serve as the technical lead for beta product testing at customer sites and provide feedback to the product team

Establish technical expertise for all newly released Stanley Healthcare products and solutions

Develop expert level competencies for the full suite of products and solutions

Review and provide feedback for product documentation and processes

Prepare the Implementation team for new product launches with a complete technical documentation set and training deliverables, both in a classroom setting and in the field

Collect feedback from the field on ease of deployment needs and provide product feedback to the Product Development team

Required Skills & Experience


BS in Information Technology, Computer Science, Electrical Engineering or equivalent.

2+ years of experience implementing and supporting RTLS solutions is preferred

4 - 6 years total experience as a Support/Solution/Field/Sales Engineer. Enterprise technology experience is preferred.

Demonstrated experience in Wi-Fi and RF technologies

Knowledge of server infrastructure, databases, Ethernet networking, and VMware

Hands on experience installing, configuring and testing software and hardware.

Experience with evaluating and troubleshooting new hardware and software releases and interacting with a product development team

Independent learner with the ability to learn new technologies quickly.

Ability to develop and document detailed written test procedures and presentations.

Advanced customer interaction skills to identify requirements and translate them into solution designs

MS Office (Outlook, Word, Excel, Power Point, Visio) experience preferred

Certifications such as CCNA, CWNA, or MCSE are desirable

Physical Demands


Ability to lift up to 50 pounds on a regular basis

May be required to stand and walk for extended periods of time across a Customer campus

May be required to climb/stand on ladders for a period of time. * Required to have close visual perception to perform activities such as viewing computer monitors, preparing and analyzing data and figures, extensive reading, and visual inspections involving detailed drawings.

* Travel requirements: Up to 50%, mostly domestic. Must have valid driver s license and passport.

EEO Statement
All qualified applicants to Stanley Black & Decker will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, veteran's status, age, disability or any other characteristic protected by law.

EEO Statement All qualified applicants that apply for Stanley Black & Decker will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.