Airport Operations Crew -

Position Summary:

The Airport Operations Crew checks-in and verifies Customers personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers, speaking on a public address system and using computers.

Essential Functions:

* Conduct check-in process for Customers via computer
* Verify Customers personal identification
* Tag, lift (up to seventy (70) pounds), and handle Customer luggage
* Announce flight arrivals, departures, and pre-boarding information via the public address system
* Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
* Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
* Assist Customers with special needs, e.g. Customers who need assistance in boarding
* Comply with ad-hoc assignments as requested by the Supervisor or General Manager

Interactions:

Supervision Received:
* Receives clear, detailed, and specific instructions and consults with Crew leader on all matters outside the scope of daily responsibilities/activities

Supervisory Duties:
* No supervisory responsibility

Job Experience:

Minimum Qualifications:

* High School Diploma or General Education Development (GED) Diploma
* One (1) year customer service or sales experience
* Previous airline experience preferred
* Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways insurance standards
* Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
* Depending on location, may need to acquire and maintain a United States Customs Clearance
* Pass a ten (10) year background check and pre-employment drug test
* Legally eligible to work in the country in which the position is located
* Complete fluency in written and spoken English
* Bilingual skills preferred
* Must be able to give and receive verbal communication.
* Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
* Able to lift, push and pull objects up to seventy (70) pounds occasionally and (50) pounds frequently
* Must pass a Physical Abilities Test (PAT)
* Able to work with various forms of payment (cash, credit cards, travelers checks, etc.)
* Able to travel and/or work variable hours
* Able to work flexible shifts, including holidays and weekends
* At least eighteen (18) years old
* Regular attendance and punctuality
* Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
* Well groomed and able to maintain a professional appearance
* When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

Knowledge, Skills, and Abilities:

* Computer literate
* Able to follow safety guidelines
* Able to perform under pressure and within fixed time constraints

Working Conditions:

Equipment:
* Computer and other office equipment
* Public Address System
* Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)
* Handheld radios
* Free-standing computer kiosks used to identify and process Customer reservations
* Light Emitting Diode (LED) screens and signs

Work Environment:
* Airport environment
* Subject to weather and elevated noise levels within airport
* Ability to work weekends or irregular shifts
* Able to make occasional trips to other locations for training or temporary assignment

Physical Effort