Analyst, Applications Support

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POST DATE 8/24/2016
END DATE 12/19/2016

PUMA North America Westford, MA

Westford, MA
AJE Ref #
Job Classification
Full Time
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PUMA is one of the world's leading Sports Brands that designs and develops footwear, apparel and accessories. It starts in sport and ends in fashion. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running, Training, Fitness, Golf and Motorsports.

We are committed to working in ways that contribute to the world by supporting creativity, sustainability and peace, and by staying true to the principles of being fair, honest, positive and creative in decisions made and actions taken.

Would you like working in a fast pace and multicultural environment Then PUMA is the right place to be! Become a member of our successful IT team based in Westford, MA.



Provide daily production support and help resolve any application problems in a prompt and efficient manner.Provide clear and detailed solutions to user, documenting issues and resolutions through a ticketing system.

Work closely with end-users to troubleshoot, reproduce and resolve reported issues.Evaluate and isolate unresolved problems.Escalate as needed internally or to software vendors.Identify trends and perform root cause analysis

Assist in daily, monthly and quarterly operations of applications and interfaces including but not limited to the ERP, WMS, reporting and scheduling systems. Rely on instructions and pre-established guidelines to perform the functions of the job.

Provide on-call and off hours support as required to keep critical applications and systems operational.

Perform basic system administration tasks including setup of user profiles and security access.Maintain policies and procedures to ensure the security and integrity of business applications

Plan and coordinate the installation and testing of database and application patches with the business and IT staff.Take part in the rollout of new applications, upgrades and enhancements.


Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices


Bachelor's degree in Computer Science, Business or equivalent work experience is required.

* 1-3years of Application Support experiencepreferred

* Must possess strong troubleshooting and analysis skills with the ability to communicate to both technical and non-technical personnel

* Experience using SQL for querying and Project Management is a plus

* Ability to be flexible and adaptable in a changing environment and able to learn new applications, concepts and skills quickly

* Must be self-organized and be able to work independently with a high level of accuracy and strong attention to detail

* Knowledge of commonly used concepts, practices and procedures within retail and wholesale industries is a plus

If you are a flexible, open-minded and dedicated individual, PUMA offers interesting opportunities not only in an exciting and challenging industry, but also an enjoyable and open working atmosphere.

If you have the drive and commitment to work in the dynamic and demanding PUMA environment, please submit your online application (including your resume with your possible start date and salary expectations).

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.