Analyst, Web Product Innovation

This job is no longer active. View similar jobs.

POST DATE 9/13/2016
END DATE 10/12/2016

Hilton Hotels and Resorts Addison, TX

Addison, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


The Digital Product Innovation team focuses on the customer's web and mobile web experience for Hilton Worldwide brands. The team drives key touch points such as acquisition, conversion and loyalty by creating innovative strategies, launching new concepts, and creating best-in-class user experiences resulting in increased online engagement and revenue. The team leverages customer insights, analytics, industry trends, and live testing to drive the decision making process. As subject matter experts in all things web, the team also partners with other digital and marketing teams within Hilton to help formulate and execute their digital web initiatives. What will it be like to work for this Hilton Worldwide Brand? Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its thirteen global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors(R). If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member. What will I be doing? The Analyst, Digital Product Innovation will assist in optimizing the user experience across Hilton's digital products by providing critical customer and market insights that drive greater conversion, revenue, and loyalty. The primary responsibilities include reviewing and investigating customer feedback submitted through voice-of-customer channels in order to understand user needs and frustrations, and presenting findings and recommendations to leadership. The Analyst will also help conduct and present competitive and market analysis that supports strategic decision making. Other key priorities are listed below: * Review daily user feedback received through voice-of-customer channels and categorize as appropriate in order to identify and track feedback trends over time * Investigate website issues reported through user feedback, and escalate to the appropriate product and technical teams * Identify, summarize, and recommend user experience enhancements across digital platforms based on research and user feedback * Provide weekly/monthly reporting on customer feedback and trends, as well as other ad-hoc reporting * Manage ongoing implementation and maintenance needs of voice-of-customer tools * Leverage web analytics tools to estimate the impact of reported issues, and assist Product teams with prioritization of development queue * Evaluate opportunities and threats from current and future competitors, partners, and technologies * Monitor major trends and actions by competitors including M&A, major investments, partnerships, product and service launches/updates, and strategy shifts * Organize research findings into actionable conclusions and recommendations. Presents findings and recommendations to leadership team Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.