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Analyst, Workflow

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POST DATE 8/24/2016
END DATE 11/30/2016

Coach, Inc. Jacksonville, FL

Jacksonville, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Analyst - Mid Shift/Workflow Operations/Jacksonville, FL

Coach, founded in 1941 is America s premier accessible luxury accessories brand and a leader in international markets. We are a designer and marketer of high quality, modern accessories that complement the diverse lifestyles of today s consumer. Coach offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

Coach brings together strong, collaborative people in dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the best and brightest people in the industry. At Coach you will be in great company!

Purpose of Role

This position reports to the Director of Outbound Operations and is responsible for performing order management for scheduled orders each day to ensure all customer requirements and deadlines are met. The Workflow Analyst must communicate in a professional manner with Customer Service Representatives, Operations and Management staff relating to Workflow activities.

The successful individual will leverage their proficiency in Workflow Operations to

Analyze orders and allocate according to priorities and customer expectations
Provide support to Retail Sales channels and Customer Service
Ensure processing according to required schedule via wave tracking
Plan wave strategy and coordinate waving processes
Manage inventory based on allocation of orders
Research and resolve open waves and shortages
Completes other duties as assigned.

The accomplished individual will possess

High school diploma or equivalent. College degree preferred.
2 or more years of Consumer Service, Order Management or related Warehouse Operations/Planning experience.
Excellent written and verbal communication skills and the ability to interact professionally with individuals at all levels
Must be extremely detail oriented, able to handle changing priorities, and able to work independently as well as in a team
Strong decision making, organizational and follow-up skills necessary.
Strong computer skills including intermediate Excel and Word skills
Ability to manage team functions with little or no direct supervision

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant s or employee s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion or any other basis prohibited by applicable law. Visit Coach at