Analyst ll, Trade Operations
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POST DATE 8/22/2016
END DATE 10/12/2016
Gilead Sciences, Inc
Foster City, CA
JOB DESCRIPTIONSPECIFIC RESPONSIBILITIES
Develops reports, processes orders and other support operations based on government regulations and/or terms and conditions in customer agreements.
May suggest process and system improvements related to efficiency and accuracy of transactions.
Develops internal metric reports, derives conclusions based on report results and proactively identifies trends or anomalies to manager.
Responsible for responding to more complicated or escalated customer issues, contract types or transactions.
Effectively resolves payment disputes.
Accountable for timely and accurately work in accordance with Gilead policies and statutory and contractual obligations.
Applies a basic understanding of key programs related to an area of concentration.
ESSENTIAL DUTIES AND JOB FUNCTIONS
Responsible for preparing daily reports that summarize activities.
Handles general customer service inquiries and supervises routing of questions to appropriate resources.
Identifies needs for customer database, reports and management information and adapts accordingly in reporting systems.
Performs order entry, returns, and other tasks associated with documenting and processing orders from wholesalers or direct accounts; traces delivered products to ensure timely delivery and relationship maintenance.
Understands product supply chain and Gilead partners.
Handles customer claims and provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting Gilead s trade partners.
KNOWLEDGE, EXPERIENCE AND SKILLS
Working knowledge of various order types, claim processing principles, documentation requirements, and processing systems is required.
Data analysis skills and proven analytical experience.
Knowledge of relevant commercial programs, managed care pharmacy benefit programs and applicable discount methodology is required.
Demonstrates effective decision making, problem solving, and the ability to work collaboratively in a team structure.
Strong verbal, written and interpersonal skills with an emphasis on time management, follow-through, and issue resolution abilities are required.
Develops solutions to a variety of routine as well as moderately complex problems.
Critical thinking and analysis skills are required.
Must have the ability to multi-task in a deadline intensive environment.
Proficiency in Microsoft Excel, PowerPoint and Word and familiarity with JD Edwards are required.
Invoice processing and customer service skills required. Reviews new state licenses in the internal database system to ensure renewals are accurately captured and updated.
Provides information to managers as requested for successful contract negotiations, renewals and issue resolutions.
Summarizes data and creates presentations to help immediate managers evaluate.
3+ years of related experience in biotech or pharmaceuticals industry and a BS or BA degree.
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact firstname.lastname@example.org for assistance.
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