Application Specialist - Professional Services

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POST DATE 8/19/2016
END DATE 11/9/2016

Topcon America Corp. Olathe, KS

Company
Topcon America Corp.
Job Classification
Full Time
Company Ref #
2016-1501
AJE Ref #
575929022
Location
Olathe, KS
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

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APPLICATION SPECIALIST - PROFESSIONAL SERVICES

APPLICATION SPECIALIST - PROFESSIONAL SERVICES

ID

2016-1501

Location

US-KS-Olathe

Posted Date

8/18/2016

MORE INFORMATION ABOUT THIS JOB:

OVERVIEW:

Provide a highly competent level of training and support for the technical products that Topcon manufactures and distributes to end users, channel teams and internal Topcon teams. The primary function is to support these stakeholders onsite and over the phone.

RESPONSIBILITIES:

* Deliver presentations to key customers and at large events
* On-site support for customer issues, channel requests and marketing events
* Support sales and marketing teams with documentation, technical advice and demonstrations
* Support sales and marketing teams at national and international events
* Train call center teams for first line of customer support
* Work with Product Management and Quality to identify root cause issues of customer complaints
* Deliver email and phone support to end users, channel network and internal Topcon teams
* Accurately record support inquiries to include: contact information and issue documentation
* Generate pre and post sales content for Total Care
* Deliver high quality product trainings at Topcon and customer or channel facil

QUALIFICATIONS:

Education & Experience:

* AS or BS in surveying, engineering or construction fields
* 5 years experience in the surveying and/or construction industries

Knowledge, Skills, and Abilities:

* Excellent written and oral communication
* Strong communication skills when presenting to large audiences
* Strong ability to solve technical problems over phone, email or on site
* Strong working knowledge of CAD

OPTIONS:

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It is the policy of the Company to recruit, hire, train and promote for all job classifications without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era or other eligible veteran status, and to base all such employment decisions upon the individual\ s qualifications and ability to perform the work assigned.

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