Application Support Analyst
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POST DATE 8/27/2016
END DATE 12/19/2016
JOB DESCRIPTIONClient is seeking an experienced APPLICATION SUPPORT ANALYST to join our team of talented professionals in Pasadena, CA.
4+ years of related experience
SPECIALIZED KNOWLEDGE & SKILLS
Experience in supporting all phases of SDLC.
Knowledge of Operating Systems, Middleware, DB, Webservers.
Understanding of database concepts Hands-on experience with SQL queries
Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools).
ITIL Foundation Certification (Preferred).
Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support.
As a condition of employment, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.
Client is an Equal Opportunity Employer.
Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.
KEY JOB FUNCTIONS
Study business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be translated into requirements for IT applications.
Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.
May support application(s) in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application, or confer with less senior staff attempting to restore job or report.
Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production. May serve as project lead in project to plan revisions to application.* Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.