Application Support Fixed Income 8/25/2016

Confidential Company New York, NY

Company
Confidential Company
Job Classification
Full Time
Company Ref #
29283393
AJE Ref #
575981547
Location
New York, NY
Job Type
Regular

JOB DESCRIPTION

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BUSINESS OVERVIEW:
The candidate will be part of the GM - Rates and Credit IT FO/Client Desk Support and provides application support to users from the Fixed Income Rates, Credit and MBS business, predominantly in the New York Offices but interacting and aiding global sites (i.e., LDN, LATAM) as the business expands. Other global Fixed Income sites are in London, Tokyo and Singapore.
Candidate must be flexible in their working hours as necessary to support a global investment bank's requirements. The role involves close contact with Front Office teams and applicants must be capable and dealing with a dynamic high pressure environment. The team is regularly called upon to investigate problems involving complex financial products and calculations and knowledge of investment banking is therefore a must, however, knowledge of fixed income specifically, whilst desirable, is not essential provided other adequate investment banking and product knowledge can be demonstrated. Similarly an investigative mind-set and the ability to understand interactions between systems will be of great advantage for any applicant. Owning a problem from the initial user contact, reporting this problem in the bank's proprietary reporting tool, following through to a resolution, liaising with other teams and developers where necessary, communicating at all times with the user and delivering a final resolution to them are all fundamentals to a good support analyst and this should be reflected in the applicants understanding of the support role. This is a unique and challenging role in a dynamic environment where one day will be unlike the next so the ideal candidate will need to be flexible, having the ability to adapt quickly and easily to this ever changing environment and role. Having a Financial Engineering degree with Python and Geneos knowledge is highly preferred. Applicant will apply ITIL framework best practices on their day to day operations.

RESPONSIBILITIES:

* Provide Front Office trading desk support for all NY Rates and Credit Traders, MO, RGM users.

Be part of the team to provide morning, intraday and evening support rotations between 7AM - 8 PM. Ability to start early/finish late and both if needed.
Participate in Global Rates and Credit IT follow-the-sun support procedures, be a good team player.
Provide support all Rates and Credit IT NY owned third party or in-house systems and tools.
Implement and perform daily SOD, EOD and Intraday checks to ensure proper system performance.
Provide level 1 and 2 supports for all Global fixed income IT systems used by New York Rates and Credit Trading Business.
Provide single point ownership of all local support issues; escalate to external teams for resolution when required.
Able to own issues until resolution, even when this requires the help of others.
Maintain, enhance and support Excel spreadsheets used to manage and display risk and other trading data.
Provide production incident reporting through global reporting systems (JIRA) and local tracking databases as necessary.
Coordination and execution of releases for application teams. Followed by update and maintain Release related documentations and pages in WIKI and SharePoin.t
Improve and maintain relevant support documentation/tools.
Provide training to the desk on new functionality, releases etc
Must be able to multitask and take ownership on multiple items until resolution
Good organizational, prioritization & troubleshooting skills.
High energy level, enjoying challenges and a fast-paced environment working hours as necessary to ensure critical problems are dealt with in a timely fashion.
Excellent Communication Skills - effectively communicate with users of differing technical abilities, outside vendors and other technical groups' worldwide.
Excellent problem analysis skills and can do attitude.
Having Geneos knowledge will be good
Familiar with tools like CyberArk, Service Now (EUREKA) to follow the ITIL frame work.
Inbox monitoring and batch operations, Answer client calls and requests
Available on-call for after-hours support on a rotational basis

QUALIFICATIONS:
Bachelor's degree or higher in Computer Science, Information Systems or Financial Engineering related.
Minimum of 3 - 5 years' experience in an Investment Banking IT (Preferably Fixed Income) business.
Experience working on front office trading application support for top bank
Strong:

* Fixed Income domain knowledge
* Database and SQL skills
* Background using Microsoft products
* Communication skills
* Project Management skills

Must work well as part of a team and flexible with working hours between 7AM - 8PM
Experience using Service Now(Eureka), Build/Test/Release Management and in writing documentation