Application Support Lead

The Application Support Lead will oversee the day-to-day support of the
Alliance Enterprise application suite. The suite is comprised of ServiceAlliance
which is used by approximately 110 users in Irvine and the AllianceLaptop
application which is used by approximately 85 Field Service Engineers spread
across the U.S. While the primary responsibilities of the position are
administrative and client communications, they must also possess strong
technical skills as described below since they will play a key role in
issue troubleshooting. This position will report to the Technical Services
BRM in IT and will play a key role in organizing and prioritizing support
requests and activities and interfacing with internal business personnel.
This position will work closely with end-users, project teams, technical
personnel supporting system interfaces, vendor technical support personnel,
data warehouse support personnel, and Business Relationship Managers to
resolve data-related and technical issues that arise during the normal
on-going use of the application by the business.Excellent communication
skills, SQL skills, problem-solving skills, and organizational skills are
required.

Requirements

Minimum of a BS/BA degree is required. A minimum of 5+ years corporate
IT experience is required. Strong communication and influencing skills
are required. An excellent working knowledge of SQL is required. Experience
with supporting CRM applications is strongly preferred. Hands-on experience
with Alliance Enterprise is a plus.

Apply for this Job at:
http://www.net-temps.com/job/1bc2/10-05850/application_support_lead.html?r=aje

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