Application Support

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POST DATE 9/16/2016
END DATE 10/12/2016

Software Guidance & Assistance Raleigh, NC

Raleigh, NC
AJE Ref #
Job Classification
Full Time
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Company Ref #


Software Guidance & Assistance, Inc., (SGA), is searching for an Application Support Analyst for a contract assignment with one of our premier financial clients in Raleigh, NC.Responsibilities: Respond to all user issues/queries within published timeframes Provide application support including trouble shooting issues, leading technical investigations and supporting mission critical platforms in a demanding 24/7 environment Accurate incident logging and tracking adhering to published procedures Produce and maintain support knowledge base and documentation and contribute to the team's increased ability to service the user base Formulate solutions to reduce issue impact on the business users Share new skills with colleagues Liaise with internal Dev teams to accurately report on incidents requiring software changes Strong verbal and written communication skills. Must be able to communicate with traders/product control as well as other IT teams. Strong knowledge of UNIX, SQL Able to perform quickly and accurately in a high pressure and highly dynamic environment whilst adhering to guidelines Candidate must have attention to detail and have the ability to work independently. Suitable candidates will be results-oriented and goal-driven self-starters Prior experience of supporting trading/risk management systems and electronic trading applicationsRequired Skills: Graduate qualification in Computer Science, Business or other relevant degree Experience of working in a busy user


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