Applications Analyst II 8/26/2016
JOB DESCRIPTIONAPPLY About Us:
As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Network Applications Analyst II is a senior analyst at Partners HealthCare Information Systems (IS) and a member of the IS Dana-Farber Cancer Institute (DFCI) Network Team supporting the Dana-Farber Community Cancer Care (DFCCC) sites. The analyst is responsible for workflow, business process, technical analysis, support and testing of clinical applications, including the design, development and implementation of key clinical IT initiatives. Network integration includes patient and clinical data interfaces, as well as, firewall and technical components of the integration. The Analyst must be able to create and maintain a healthy working relationship with DFCCC end users, leadership, and the community partners IT departments.
The analyst position will be primarily responsible for the daily support of clinical information systems, data interfaces and integration points between DFCCC, DFCI and hospital partners. The analyst must develop an understanding of DFCCC operations and the uniqueness of each DFCCC physician practice compared to the satellites and main campus. This role requires exemplary analytical skills and strong written and verbal skills. Analyst must be flexible and enjoy working on varied projects across user groups and systems. The right candidate will be a strong team member and enjoy working with committees, but also manage oneself as an autonomous member of the Network Team. The ability to interact effectively with users at all levels, including Senior Management, Physicians and Nurses is a required skill.
Provide daily application support and troubleshooting:
o Maintain systems integrity and security. Ensure timely problem resolution to minimize service interruptions for EMR and practice management tools. Identify problem source at the DFCCC practice level, develop resolution pathways and implement and communicate solutions.
o Schedule updates and review release notes prior to software updates to reduce impact across the practice.
o Maintain and grant all employed staff permissions to access all systems.
o Work with software vendors and internal IT department to determine roll-out strategy for changes to software programs for EMR and practice management system.
Develop test scripts and conduct testing for all clinical applications.
Troubleshoot data interface errors through technical and operational means.
Communicate status on various project/program efforts to leadership, internal stakeholders and manage expectations.
Provide daily hardware support and troubleshooting:
o First line troubleshooting of computer issues before engaging external IT vendor.
o Resolve minor computer and printer equipment problems.
o Install monitors or other computer equipment as needed.
Work closely with DFCCC managers and leadership team to support the IT needs of the clinic.
Represent the needs of the DFCCC practices within the greater DFCI Clinical Systems team.
Act as a team member on Clinical Systems projects impacting the DFCCC practices.
Responsible for serving as the primary I/T liaison between DFCCC networks sites and Partners I/T to ensure the accurate diagnosis and timely resolution of network issues.
Use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Other duties as assigned.
Bachelor degree required
5 years experience in healthcare clinical information systems required
Proven support work including familiarity with Service Level Agreements and Help Desk procedures
Familiar with project work (tasks, dependencies, resources and timeline's)
Strong understanding of common software applications (ex. MS Office) required
Strong understanding of personal computers
A combination of education and experience may be substituted for requirements
Skills, Abilities, Competencies
Strong analytical, problem-solving, written and verbal skills
Able to coordinate and complete multiple complex tasks to completion independently or with minimal guidance
Demonstrated ability to prioritize tasks with an appreciation for critical paths
Able to self-manage assuming full ownership of overall outcomes from start to finish
Demonstrated comfort facilitating group projects towards a successful completion of goals
o Able to independently conduct meetings, both informal and formal, including user meetings
Able to develop and implement new system procedures
Able to identify complex problems, the impact on operations, escalate issue to the appropriate parties, offer possible solutions, and decide on the optimal course of action,
o Able to independently and/or collaboratively bring problems to complete resolution
Knows when to seek and accept guidance from those with advanced experience, able to provide guidance and/or support when needed, such as orientating new staff into the group
Must be well organized and systematic in work process
Experience in developing, executing and troubleshooting testing scenarios
Provide quality customer service to the satellite clinic users and as a member of the team
Able to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization
Office environment with travel to patient care areas, limited patient contact.
Travel to the DFCCC practices will be required on a daily/weekly basis.
On-call support as assigned (includes evenings, nights, weekends and holidays).
Must be able to provide adequate transportation between work locations.
As projects and priorities dictate, must be available to work non-standard hours such as evenings, nights, weekends and holidays.
The incumbent will manage project budgets when necessary.
Demonstrate fiscal responsibility by effectively using Partners and DFCI resources.
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender