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Applications Analyst II - Epic Ambulatory

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POST DATE 8/11/2016
END DATE 12/14/2016

Methodist Houston, TX

Houston, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Summary


The Application Analyst II is responsible for intermediate level support and configuration of assigned applications. The position entails assisting, training and supporting customers with the operation and administration of systems. The Application Analyst II possesses the skills to troubleshoot problems and work with vendors. The Application Analyst II works with customers to enhance their understanding of available tools to enhance operational efficiencies. Responsibilities may include creating documentation and assisting other IT groups and teams with issues and problems. The Application Analyst II is charged with ensuring the services provided contribute to the successful accomplishment of the mission of the department. The Application Analyst II possess intermediate technical expertise to support specific healthcare applications. The Analyst II will cross train to become proficient in multiple applications. The Application Analyst II applies skills in line with TMHS values and goals, to assure the efficient, effective and consistent delivery of high quality IT services.


* Provide personalized care and service by consistently demonstrating our I CARE values:

INTEGRITY: We are honest and ethical in all we say and do.

COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

ACCOUNTABILITY: We hold ourselves accountable for all our actions.

RESPECT: We treat every individual as a person of worth, dignity, and value.

EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

* Focuses on patient/customer safety

* Delivers personalized service using HM Service Standards

* Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

* Intentionally rounds with patients/customers to ensure their needs are being met

* Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job


Duties and Responsibilities are cross-referenced to Houston Methodist s Pillars of Excellence and will be transferred to the Performance Evaluation.

PEOPLE (30%)

1.Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.

2.Clearly articulate ideas and thoughts through written and verbal communications.

3.Establishes effective working relationship with clients.

4.Leads and facilitates meetings as well as develops meeting objectives, agendas and action items.

5.Shares acquired skills with team members through documentation and training.


1.Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.

2.Adheres to system, division and department policies, procedures, guidelines and standards.

3.Understands the workflow of interface message types such as ADT, Orders and Results to and from clinical applications.


1.Provide Technical Support for Applications Assigned


1.Establishes responsible deadlines and personal work plans and manages time effectively.

2.Accurately completes and submits status reports in a timely manner

3.Prioritizes issue resolution, work requests and tasks effectively.


1.Problem solves and generates innovative solutions in conjunction with customers, vendors, and Information Technology

2.Anticipates client needs before they arise and communicates them to Team Lead or Manager for solution development

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.


Bachelor s degree in Computer Science, Programming, Business Administration, or an equivalent field or formal education in related field with professional certifications.


3+ years of experience in Healthcare with IT Experience preferred.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.


At Houston Methodist, Leading Medicine is more than a description of what we do; it's who we are. We take our responsibility as Houston's premier health care system seriously, and with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. Our culture is diverse, dynamic and challenging. We believe in our I Care Values and conduct ourselves with Integrity, Compassion, Accountability, Respect for others and a commitment to Excellence. Discover the difference for yourself and join Houston Methodist.

Company Size:
5,001-10,000 Employees
Health Care
Social Media:
8100 Greenbriar
Houston, TX 77030

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