Applications Analyst

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POST DATE 9/6/2016
END DATE 10/9/2016

Lakewood Regional Support Orlando, FL

Company
Lakewood Regional Support
Job Classification
Full Time
Company Ref #
hc.3F7B8358F7E9DAF3
AJE Ref #
576102397
Location
Orlando, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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The Application Support Analysts role is to deliver support to end users in the organization on how to use various types of application software/hardware efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications for all internal customers, backup/restore, operations jobs and support of all networked equipment. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware. Job Specific Answer Support Calls according to Loews Hotel standards Provide appropriate information and/or problem solving assistance to callers Maintain log recording pertinent information pertaining to calls received by the Technology Department Communicate issues and problems reported to the Technology Department and appropriate escalation to the Applications Manager/Senior Applications Manager and/or appropriate management representative Prepare and produce support call reports in a timely manner Follow up on all support calls to ensure solution and closure Attends all required hotel meetings to keep abreast of in-house activities/promotions and events; Attends departmental meetings as required to communicate effectively with all Technology personnel to ensure that they are kept current with pertinent hotel information and activities Monitors system performance throughout the day Runs backups of all systems per job schedules Runs all system jobs per schedules Runs print jobs per schedules and as needed Assists users with questions and any system problems Reports any anomalies to the appropriate management representative as they arise Performs basic preventive maintenance on tape drives and printers Installs Hardware/Software and assists in maintaining same as needed Assists the Technology Operations Manager, Applications Manager, Sr. Applications Manager, POS/Server Manager and Regional Director of Technology as needed Schedules, coordinates and performs system upgrades. Perform tasks necessary to ensure the operation, availability and security of all desktop personal computers and computing devices. Maintains PC and peripheral devices, including printers. Installs and manages network printing devices. Assist in managing data backup, and restores data for end users as required. Manages day to day operations of the desktop/PCs and associated peripheral equipment Plans and coordinates all maintenance, preventive maintenance and system upgrades for PC/micro-computing devices and their associated peripherals. Ensures integrity and availability of desktop/PC operations for all clients and their connectivity to the LAN Duties may require travel amongst all LHUO properties Other duties as assigned General Promotes and applies teamwork skills at all times Notifies management promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards