Job Description: The Assistant Front Office Manager will provide supervision and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. The Assistant Front Office Manager must possess exceptional guest service skills and prior supervisory experience in a hotel with comparable luxury standards. Key responsibilities include, but are not limited to: overseeing the daily operations at the Front Office, to include training, scheduling, guest and colleague relations. Duties and Responsibilities: Recruit, hire, train & manage the Front Desk and Guest Services departments ensuring that all Standard Operating Procedure's are in place and adhered to Responsible for addressing and resolving all customer service issues in a positive manner Assist Front Office Manager in report preparation. Manage office paper-flow, advanced deposits, faxes, mail, etc. Handle all overflow reservations calls as necessary to provide optimal customer service and minimal hold time and abandoned calls Knowledgeable of all rates, room types, hotel product and major competition making sure to maximize opportunities for rates. Ensures all special requests and VIP's are handled precisely and proficiently. Checks correspondence on a daily basis before arrival date and ensures all relevant information is acquired and fully documented and filing is up to date. Ensures all standards of personal appearance, grooming and conduct are an example to the team and provides a professional image at all times. Ensures work processes are in a logical order for Front Office colleagues making sure there is proper staffing at all times Facilitates all aspects of colleague and training functions, including performance appraisals, coaching, training, etc.