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Assignment Area Manager

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POST DATE 9/14/2016
END DATE 10/14/2016

University of California - Los Angeles Los Angeles, CA

Company
University of California - Los Angeles
Job Classification
Full Time
Company Ref #
24634
AJE Ref #
576171469
Location
Los Angeles, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
JOB SUMMARY

Requisition Number:
24634

Job Title:
ADMINISTRATIVE ANALYST, SENIOR, SUPERVISOR

Working Title:
Assignment Area Manager

Salary:
$4709 - $9308 monthly

Job Type:
Career

Department Name:
3130E-HOUSING SERVICES

Department Website URL:


Job Summary Statement:
Under the direction of the Assistant Director of Assignment Services, manage the undergraduate assignment process for all Housing and Hospitality Services' housing accounts. This includes over 10,000 accounts annually for the academic year and over 2,000 accounts for summer sessions. Manage the daily, weekly and monthly office functions, including housing offer counseling, making assignments, processing transfers and cancellations, and correspondence to customers and customer service. Analyze assignment efforts, forecasting housing occupancy, and prepare analytical reports on aging for Housing Management, Housing Administrative Senior Management, as well as UCLA Administration's Senior Management. Analyze processes for improvements and operational efficiency, strategic planning in anticipation of future growth and to maintain fiscal soundness. Hire, train, supervise, and evaluate staff on Housing Services and University policies and procedures as it relates to assignment efforts, customer service, occupancy reconciliation and system operations. Interact with departments on campus in coordinating the housing offers and the resolution of problem assignments. Interact with internal and external customers on a regular basis.

Percentage of Time:
100

Shift Start:
7:30 am

Shift End:
4:30 pm

QUALIFICATIONS FOR POSITION

21 Records


QUALIFICATIONS
REQUIRED/PREFERRED


Demonstrated ability in and working knowledge of basic assignment practices and principles. Working knowledge of occupancy maximizing and controls.

Required


Demonstrated skills in supervision of staff including: organization of workflow, delegating responsibility, training, evaluating, motivating, hiring and counseling.

Required


Organizational skills to manage workflow and establish a harmonious and productive environment.

Required


Working knowledge of management principles, trends, and practices as applicable to staff supervision and motivation.

Required


Skill in analyzing operating procedures and recommending necessary changes consistent with accepted revenue management/occupancy practices.

Required


Demonstrated working knowledge in customer service and occupancy management.

Required


Working knowledge of computerized billing and property management systems.

Required


Working knowledge of StarRez.

Preferred


Ability to perform duties independently and with a great degree of accuracy, while meeting established deadlines.

Required


Ability to set goals and priorities which accurately reflect the relative importance of job responsibilities when faced with fluctuating workloads, conflicting deadlines and competing requirements.

Required


Ability to present housing type alternatives to office clients effectively and play an objective counseling role as customers make housing decisions.

Required


Ability to establish and maintain cooperative working relationships with staff, coworkers, and other University personnel and interact diplomatically with a diversified public.

Required


Ability to maintain detailed records of staff performance, benchmarks, work standards, and disciplinary measures taken in order to accurately assess performance throughout the year and annually in performance evaluations.

Required


Skill in analyzing information, situations, procedures to define problems and formulate conclusions.

Required


Skill in speaking concisely and logically, using grammatically correct language to convey information, explain policies and procedures, and contractual information accurately.

Required


Experience in writing routine business correspondence, operating procedures, performance evaluations and presentation evaluations and presentation materials using grammatically correct language.

Required


Skill in typing and operating a 10-key adding machine by touch with speed and accuracy.

Preferred


Working knowledge of Microsoft Suite products.

Required


General knowledge of data processing (principles and terminology) and the ability to work with hardware and software vendors.

Preferred


Experience in analytical field.

Preferred


Position is subject to the California DMV's "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Preferred



ADDITIONAL POSTING INFORMATION

Bargaining Unit:
99-Policy Covered

Application Deadline:
10-12-2016

External Posting Date:


Quicklink To Posting:
hr.mycareer.ucla.edu/applicants/Central*quickFind=69032

Special Instructions:
NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have ALL FILES ready to upload when applying.

Contact information:


Number of Positions:


SPECIAL EMPLOYMENT DESIGNATIONS/ REQUIREMENTS PER UC POLICY

Conflict of Interest:
N/A

Critical:
Continued employment contingent upon completion of satisfactory background investigation.

Driving Record:
Position is subject to the California DMV's "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

E-Verify Check:

Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

More Information This position does not require E-Verify check.

CANRA:
Is this position designated as a mandatory reporter under CANRA* No

Other Special Employment Requirements:


POSITION IS SUBJECT TO PERFORMANCE STANDARDS AND OTHER REQUIREMENTS OF THE UNIVERSITY WIDE POLICE POLICIES AND ADMINISTRATIVE PROCEDURES.


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