Assistant Casino Manager
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Be the Best You Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 15 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas. At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships. Property Details Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the Wests best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa. Ameristar Black Hawk 111 Richman Street, PO Box 45 Black Hawk, CO 80422 720.946.4000 Overview As the Assistant Casino Manager, you are responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. You are also responsible for managing and overseeing all gaming operations, activities and resources on an assigned shift, in order to protect the security and integrity of Slots, Table Games, and gaming activity while assuring positive customer relations and service levels. Responsibilities Deliver internal and external guest service through Pinnacles core values. Create an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. Hire, train, motivate, evaluate and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training and resources to accomplish established department objectives. Oversee the development of daily schedule to ensure adequate staffing levels for pit and floor operations. Assist in establishing gaming policies, procedures and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations. Open, close, and games to provide for optimal labor efficiency and customer service. Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action. Reports any suspected irregular or illegal gaming practices to the Surveillance Department and VP of Casino Operations to ensure that gaming policies and regulations are observed at all times. Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls. Grants complimentary services to players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers. Responsible for directing special projects as assigned by VP of Casino Operations, including development, implementation, effectiveness and evaluation.