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Assistant Clinic Operations Director - Orthopaedic Institute-Faculty Practice (MGR)

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POST DATE 9/2/2016
END DATE 1/8/2017

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Title

Assistant Clinic Operations Director - Orthopaedic Institute-Faculty Practice (MGR)

Job ID


Job Code


Job Family



Mission Bay

Weekly Hours

40 ; 100%

Appointment Type



Orthopaedic Institute-FP


8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

The Orthopaedic Institute offers world-class orthopedic care, including state-of-the-art equipment and technology.

Our experts, who are some of the nation's most experienced orthopedic specialists, treat a wide range of musculoskeletal conditions. They provide care to relieve pain and improve mobility so patients can return to their highest level of performance and enjoy a healthy, active life.

Job Summary

The Orthopaedic Institute Assistant Director reports to the Director of the Orthopaedic Institute. This position assumes administrative, operational and financial responsibility for a number of programs and projects.

In conjunction with the Director, this position seeks to improve the cost effectiveness and efficiency of the Orthopaedic Institute/Orthopaedics clinical operations. The Assistant Director, working with the physicians and staff, evaluates current practice performance, identifies areas for improvement, coordinates interdisciplinary process improvement teams and directs implementation of new processes and procedures with an exemplary patient experience in mind. The Assistant Director identifies best practices and oversees implementation of these throughout the Orthopaedic practices.

Responsibilities will include overseeing that first-line supervision and management staff appropriately, maximizes clinic/OR capacity, access and patient satisfaction. Assistant Director will be responsible for transition of new providers inclusive of access, clinic schedule, IT, support, orientation, etc.

The Assistant Director is also responsible for ensuring that the Orthopaedic practices are in compliance with TJC, CDPH, CMS regulations at all times. The Assistant Director develops strategies and coaches staff and physicians to achieve high patient satisfaction scores. Oversees and manages revenue budget of $139 million in conjunction with the Director.

The flexibility to orient and work at all UCSF Medical Center locations is required.


Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Required Qualifications

* Significant (3 to 5 years) supervisory experience in a medical office or health care environment

* Bachelors degree or 5-10 years of experience in Business, Finance, Healthcare or related field or a combination of education and experience

* Significant knowledge of medical terminology

* Ability to motivate and lead clerical and exempt staff

* Excellent communication and presentation skills

* Excellent computer skills including Microsoft Office suite (word, excel, PowerPoint)

* Highly organized

* Excellent communication skills

* Highly effective problem solving skills. Exceptional follow-up

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* Masters degree in health care or business administration or related field

* Advanced knowledge of Microsoft Excel

* Working knowledge of EPIC

* Billing procedures (CPT4 and ICD10 codes), medical billing requirements and standard insurance billing review

* Prior experience in the area of operations and financial management, including budgeting, variance analysis, financial analysis, program development, quality improvement and project management

* Demonstrated knowledge of applicable federal and state laws and regulations related to health care billing

* Experience in an out-patient free-standing ambulatory surgery setting

* Experience in Orthopaedics 3 years

* RN licensure

* Experience managing personnel in a union environment, highly preferred


* N/A

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of