Assistant Director- Patient Access Tulane 9/16/2016

HCA Healthcare New Orleans, LA

HCA Healthcare
Job Classification
Full Time
Company Ref #
AJE Ref #
New Orleans, LA
Entry Level (0 - 2 years)
Job Type
Bachelors Degree


Job Code: 08948-124481


No Weekends

JOB TITLE: Assistant Director Patient Access (Hospital-Based)

GENERAL SUMMARY OF DUTIES - The Assistant Director of Patient Access is responsible for assisting the Director in the daily operations of all functions and serves as the liaison between the Shared Service Center and facility based clinics. The Assistant Director of Patient Access integrates the department s services with the clinic s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.
Assist the Director to plan, prepare and integrate Patient Access processes with SSC s during deployment
Assist the Director to establish controls and review mechanisms for SSC policies and procedures related to Patient Access


Assist the Director to oversee clinic operations of Patient Access functions (e.g. pre-registration, benefit verification, preauthorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard
Serve as the primary liaison between the SSC and the Facility
Maintain and promote good customer relations with clinic management, physicians and physician office staff
Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements
Inform Patient Access Director of any significant issues in the Patient Access area (e.g., Preregistration delays, pre-authorization backlogs, etc.)
Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
Inform staff of relevant changes and developments in payer requirements
Ensure quality review measurements are in place
Facilitate implementation and monitoring of standard master files, processes, reporting and education programs
Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate
Develop specific objectives, budgets, and performance standards for each area of responsibility
Identify and implement process improvements to lower costs and improve services to facility customers
Perform staff reviews and prepare performance documents for direct reports
Recommends sufficient number of qualified/competent staff.
Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Other duties as assigned

Organization proactively prioritizes needs and effectively manages resources
Communication communicates clearly and concisely
Leadership- guides individuals and groups toward desire outcomes, setting high performance standards and delivering leading quality services
Customer orientation establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Tactical execution- oversees the development, deployment and direction of complex programs and processes
Policies & Procedures- articulates knowledge and understanding of organizational policies, procedures and systems
PC skills demonstrates proficiency in Microsoft Office applications and others as required
Financial management applies tools and processes to successfully manage to budget
Project management assesses work activities and allocates resources appropriately
Start-Up Operations understands complexities and needs to start up, build and maintain a new business

BS or BA degree required.
MBA or MHA degree preferred.
Experience in healthcare, healthcare management or finance.

Last Edited: 10/18/2016