Responsible for assisting in the management of the Banquet Department. Coordinate arrangements for group meetings and conventions through implementing and maintaining service standards. Other duties may be assigned as necessary. Leadership Plan, assign and direct the work of the banquet staff. Handle all complaints / resolve problems Ensure guest experience meets or exceeds expectations Handle all complaints / resolve problems Ensure hotel policies and procedures are followed according to applicable laws and hotel standards. Actively foster and promote a cooperative working climate, maximizing productivity and employee morale. Maintain open door policy for employee communication. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel Provide feedback to staff on their performance. Complete employee reviews and future goals on time. Handle disciplinary process & counsel employees according to hotel standards. Maintain positive labor relations Training Conduct training for required job functions based on expected criterion and ensure effective department orientation for new hires. Conduct ongoing coaching and training with existing staff. Provide feedback to staff on their performance. Assist with the yearly associate review process. Technical Thorough understanding of hotel operations and how it interrelates to the Banquet Department. Must have a thorough understanding of and the ability to deliver AAA Four Diamond, and Mobil Four Star service ratings. Must have a thorough understanding of the overall banquet beverage operation, and related cost control procedures. Ability to effectively interpret and successfully implement all details outlined in a Banquet Event Order. Knowledge of specific room set-up styles. Ability to direct the banquet set up staff in all aspects of room set-up, breakdown, cleanliness and organization. Maintain a presence at all functions to facilitate and anticipate our guest needs, proper timing, and quality of service and overall guest satisfaction. Ability to accurately and efficiently complete and maintain all the necessary administrative duties and responsibilities of the department. Ability to facilitate all aspects of the banquet payroll and gratuity distribution policies and procedures. Attend weekly Banquet Event Order meetings to review events and current financial performance. Knowledge of staffing guidelines/requirements for various types of banquet functions. Computer skills and basic knowledge of Microsoft Office and Delphi.