Assistant Director of Front Office

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POST DATE 9/8/2016
END DATE 10/8/2016

Loews Chicago OHare Hotel Rosemont, IL

Rosemont, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Loews Chicago O'Hare Hotel, featuring over 550 guest rooms and 50,000 square feet of meeting space, is looking for an Assistant Director of Front Office to join the team and help lead the Front Office Operations efforts. Assistant Director of Front Office is responsible for assisting the Director of Front Office in directing and supervising the operational activities of the Front Office to the appropriate levels of service and productivity. More specifically, Coordinates the quality, efficiency, and safe operations of the Front Office department. Works with Front Desk, Star Service, VIP, Guest Service and Valet leadership to ensure highest level of service, efficient operations and compliance with all Loews Standards Ensures safe and efficient flow of traffic of arriving and departing guests. Reviews occupancy flow patterns throughout the day as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service Supports Director Office Director in supervising all Front Office Manager, Assistant Front Office Managers, Guest Service Manager, VIP Manager, Star Service Manager and Valet Account Manager and offers guidance and support to entire supervisory and line team. Manages and develops Front Office team members and Supervisors. Maintains open lines communication with other departments. Interacts frequently with guests to ensure satisfaction with services Provides and oversees training for all Front Office Team Members Evaluates individual Team Members performance, and conducts annual reviews. Participates in hotel MOD program. Attends all required meetings for position Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times. Conducts regularly scheduled meetings and training as required to maintain 4 diamond 4 star services. Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction Ensures that all requests are handled promptly, accurately, and with utmost courtesy Reviews/maintains daily payroll report/records, maintaining labor costs within forecasted budgetary guidelines Understands and utilizes the departmental budget and profit and loss statement Maintains a close, harmonious working relationship with all Hotel departments, especially Guest Services, Communications, VIP department, Conference Management, and Shipping/Receiving departments Recruits and interviews applicants for Front Office positions Ensures adherence to hotel and/or vendor cashier policies Decisiveness Agility in multitasking Ability to make decisions on imperfect information Other duties as assigned