Assistant Director of Housekeeping

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POST DATE 9/12/2016
END DATE 10/12/2016

Four Seasons Resort and Club Dallas at Las Colinas Dallas, TX

Dallas, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Join a Diverse and Talented Team Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazines 100 Best Companies to Work for, every year since the survey began in 1998. In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. Its the Golden Rule the simple idea that if you treat people well, the way you would like to be treated, they will do the same. This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for. Primary Role * Passionate Four Seasons professionals ensure that every experience is unlike another, and every guest is the most important person in the room. * The Assistant Director of Housekeeping Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. * Directs and works with team to successfully execute all housekeeping operations. * Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Monitor and control labor and expenses. * Assume a very "hands on" management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with the Front office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. * Assist Supervisors with training and supervision of Housekeeping staff, and assume responsibility for the Department in the absence of the Director of Housekeeping. * Manage Team Leaders, housekeepers, and housemen; including standards testing, training, and scheduling. * Handle all guest requests with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve guest complaints; assist guests in all inquiries in connection with resort services. * Work harmoniously and professionally with co-workers and supervisors. Preferred Qualifications: * Four Seasons Resort and Club Dallas at Las Colinas is seeking a highly motivated and service-minded individual to join the Rooms Division Leadership Team. * Applicants are required to have 2-3 years of experience in a luxury, fast paced, hospitality environment. * A demonstrated ability to lead a multicultural team is essential, as is solid business acumen and a passion for service. * Bilingual - English/Spanish Preferred. * A college degree preferably specializing in Hotel management or business administration, or equivalent experience is recommended. Some Benefits Four Season Dallas employees enjoy: Competitive Salary & Wages Excellent Training and Development opportunities Complimentary accommodation at other Four Seasons Hotels Complimentary Employee Meals 401k Retirement Plans Learn more about what it is like to work at Four Seasons visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -