Assistant Director of Rooms Operations

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POST DATE 9/14/2016
END DATE 10/14/2016

Hotel Granduca Houston, TX

Houston, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Hotel Overview: Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston to receive Leading Hotels of the World designation. Located in the heart of Uptown/Galleria area, the hotel is reminiscent of a private Italian villa, consisting of 122 luxury rooms and suites and Ristorante Cavour, one of Houston's renowned fine dining restaurants. The Language of Luxury, Service and Serenity Position Overview: The Assistant Director of Rooms Operations is responsible for the successful operation of the Front Office, PBX, Concierge, Valet and Housekeeping departments. This position works closely with the Engineering department to ensure proper maintenance of rooms and public areas of the hotel. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job. The duties of the Assistant Director of Rooms Operations include, but are not limited to: Acknowledge feedback from guests and clients and address concerns as necessary Recruit, train and resolve employee conflicts, maintain open communication with team members and provide effective leadership to the Rooms-Operations division Ensure compliance F/S, OSHA, applicable laws and hotel policies Oversee and assist Concierge and Valet as needed Prepare and conduct annual appraisals in a timely manner Monitor hotel occupancy and schedule accordingly to minimize labor and maximize profitability Maintain knowledge of hotel and area including rooms, rates, special offers and packages, amenities and facilities, events and occupancy Greet and recognize our VIPs, repeat and extended stay guests Ensure service and product in Front Office and Housekeeping areas meet or exceed Granduca Hotel and LHW standards Ensure SOP's for Rooms division are developed, reviewed and updated based on Granduca Hotels standards and LHW Conduct daily walk-through of the rooms and public areas with the Executive Housekeeping Manager Assist with check-in/check-out and arrival/departure procedures and be available to support the Front Office team at all times Act as an ambassador of the Granduca brand and practice the Core Values and 3 Steps of Service Prepare annual budget for the Front Office and Housekeeping departments and ensure departments stay within budget Organize, conduct and attend daily/monthly/pre-shift meetings for the Rooms division Attend Revenue Management and weekly department head meetings Perform MOD shifts on scheduled weekends Identify needs for improvements and capital expenditure in the Front Office and Housekeeping departments Maintain ongoing communication with General Manager on all guest concerns and operational issues and follow up to ensure timely resolution Effectively manage expenses through planning and purchase orders while adhering to the monthly forecast directives Coordinate with Director of Revenue Management to develop annual upsell strategies and targets for Front Office team Ensure constant communication between Engineering, Front Office and Housekeeping to ensure excellent maintenance and service Perform other duties as assigned