Assistant Event Services Manager - Marriott Marquis Houston (16001A18)

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POST DATE 9/9/2016
END DATE 10/9/2016

Marriott Hotels & Resorts Houston, TX

Houston, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Assistant Event Services Manager Its a powerful feeling, to belong. Its inspiring people to do more than they thought they could. Its leading the way by rolling up your sleeves to accomplish a common goal. Its taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us. The Marriott Marquis Houston located at 1777 Walker Street, Houston, TX, 77010 is currently hiring a Assistant Event Services Manager. Responsibilities include: Entry level management position that assists in leading the catering service staff while personally assisting in the set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Assists in managing financial and administrative duties. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Event Services and Operations Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Conducts room function inspections prior to each event to ensure the room is set according to specifications. Maintains up to date attendance log for Event Service employees. Delegates tasks to ensure room sets are on time and meet Event Service Standards. Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy jars, water pitchers/bottled water) and other controllable supplies. Ensures candy rotation on all meeting room sets (if applicable). Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Attends pre-event meetings as needed to understand group needs. Communicates critical information to Event Service Team. Maintains cleanliness and sanitation standards in all banquet operation areas. Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction. Conducting Human Resources Activities Schedules employees to ensure shift coverage and meet business demands and productivity goals. Participates in monthly department meetings with Event Service staff. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Uses a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Attends and participates in all pertinent meetings. Assists Event Service Manager in establishing guidelines so employees understand expectations and parameters. Reviews comment cards and guest satisfaction results with employees. Leads shifts and actively participates in the servicing of events. To submit your application for this job, please go to: Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: Connect and network online with us: Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.