Assistant Facility Manager
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POST DATE 9/15/2016
END DATE 11/9/2016
Jones Lang Lasalle
JOB DESCRIPTIONPosition Title
Assistant Facility Manager
Auto Req ID
Assistant Facilities Manager
Support Account Team/Firm in establishing the appropriate platform to meet service requirements and expectations and drive momentum in receiving new Client business; tools, processes, procedures, reporting, etc.
Work to develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity
Support compliance objectives in respect to portfolio wide, local, state and federal laws, and governing regulations and compliance requirements that pertain to the operating of facilities on behalf of the client as owner, i.e. asbestos training, background checks
Promote high level of satisfaction among client by promptly responding to their service needs
Analysis of service requests. Ensure timely and efficient completion, identification and action on duplicate service requests. Follow-up with service provider as needed to ensure improvement and resolution
Coordination and scheduling of service activities at the client sites
Acts as an interface with client. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with JLL. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery
Provide direction/information to vendors, Account team and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
Coordinate discussions with vendors around performance, and support Vendor QA efforts
Support Sourcing efforts in line with Client requirements and in efforts to gain efficiencies in operations and cost. This includes obtaining and initiating necessary vendor set ups
Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics supporting
Support development and adherence to communication protocols in accordance with account and client standards
Effectively manage critical issues zero-target for controllable incidents and/or missed services caused by vendors
Hands-on management of all service deliverables both internal to JLL and by sub-contractors
Timely and accurate review and approval of all vendor invoices, follow up and close-out of invoices where discrepancies are identified
Other duties as assigned
Required Knowledge, Skills and Abilities:
Knowledgably in delivery and management of Facility Services
Strong interpersonal skills and problem solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Microsoft; Word, Excel and Power Point
Strong organizational, management, and supervisory skills
Demonstrated ability to develop successful relationships with and influence customers, both internal and external
Start a lasting career with JLL today!
Total Rewards reflects JLL s investment in employees needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our website. Please reference Job 43953BR.
Org Marketing Statement
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, JLL has more than 280 corporate offices, operates in more than 80 countries and has a global workforce of more than 60,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 4.0 billion square feet, or 372 million square meters, and completed $138 billion in sales, acquisitions and finance transactions in 2015. Its investment management business, LaSalle Investment Management, has $59.1 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
A best company to work for in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong.
World s Most Ethical Companies from Ethisphere Institute for seven consecutive years.
America s 100 Most Trustworthy Companies from Forbes Magazine.
#1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years.
This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.
JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL s commitment to equal opportunity.