Assistant Front Office Manager

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POST DATE 8/26/2016
END DATE 10/25/2016

Loews Hollywood Hotel Hollywood, CA

Company
Loews Hollywood Hotel
Job Classification
Full Time
Company Ref #
hc.266070
AJE Ref #
575987863
Location
Hollywood, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Responsible for assisting the Front Office Manager in directing and supervising the operational activities of the Front Office to the appropriate levels of service and productivity. Effectively supervise and train staff to ensure service is provided to all guests. Continues to strive to reach a higher level of hospitality. Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly, effective, efficient, and professional manner at all times. Interacts frequently with guests to ensure total satisfaction, guest inquiries are addressed, and complaints resolved. Reviews occupancy flow patterns throughout the day as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service Conducts regularly scheduled meetings and training as required to maintain 4 diamond 4 star services. Reviews/maintains daily payroll report/records, maintaining labor costs within forecasted budgetary guidelines