Assistant Front Office Manager

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POST DATE 9/14/2016
END DATE 10/14/2016

Le Montrose Suite Hotel West Hollywood, CA

Company
Le Montrose Suite Hotel
Job Classification
Full Time
Company Ref #
hc.268783
Location
West Hollywood, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
AJE Ref #
576174887

JOB DESCRIPTION

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Assist the Front Office Manager in directing and supervising the operational activities of the hotel's front office, bell/valet staff and security within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. To be consider for this position please apply online to Requisition #: MM10269 at http://www.olshotels.com/careers ESSENTIAL FUNCTIONS: Assists in reviewing VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control VIP Suites to ensure suites and special blocks are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservations regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests. Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures. Performing front desk supervisor duties; handling cash, making change and balancing an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Assist in administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. Ability to walk/stand throughout duration of shift