We have an excellent opportunity for a true hospitality leader! The Crowne Plaza-Middleburg Heights is searching for a qualified candidate to fill the role of the Assistant General Manager. This is a new position that has been created due to our continued growth and high business levels at this property. We are searching for enthusiastic, experienced, and results oriented professionals to help lead this stellar property. This is a fantastic opportunity for an experienced, full service, operations manager or select service General Manager, who is ready to take the next step on their career path. The ideal candidate will be someone with a strong understanding of hotel operations, who enjoys "getting their hands dirty" and working side by side with their team to ensure hospitality greatness! Some of the responsibilities of this position are: Ensures complete guest satisfaction. Manages Guest Service Relations, Training, and Guest Response process. Responsible for P&L, Checkbook, and Expense Controls. Must be able to work all shifts. Participates in the development of the short term and long term financial and operational plans for the hotel. Oversees the Front Desk Operations ensuring company policies and procedures are being followed and making sure employees are giving complete guest satisfaction. Ensures Security for the hotels customers, employees and property assets. Remains current on business trends and local activities. Enforces established policies and procedures of the Company. Ensures smooth operation of Manager on Duty (MOD) Program and prepares the weekly/monthly schedule for General Managers approval. Practices a Management by Walking Around style and ensures property standards are maintained by identifying cleanliness, maintenance and service areas of opportunity at the property; then utilizing a collaborative management style to provide direction to subordinates to address these areas. This is not an exhaustive list of the position's responsibilities. This position requires that the General Manager and/or Corporate Management may modify these responsibilities from time to time as necessary, based on the level and type of business in the hotel at that point in time.