Guest services: Ensures that all brand standards are being maintained in each area of the property. Ensures all team members meet or exceed all brand requirements. Assists/teaches team managers scheduling against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. Motivates and encourages staff to solve guest and employee related concerns. Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Be able to lead and train team members to take ownership of guest needs while being an active leader in achieving the GSS goals of the hotel. Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them. Continually solicit new business for the hotel. Administrative Tasks: Oversees the operation of the property departments. Promotes both guarantee of fair treatment and open door policies. Maintains current licenses and permits as prescribed by local, state, and federal agencies. Provides a safe working environment in compliance with OSHA. Complies with all corporate accounting procedures. Performs required annual quality audit with General Manager and Director of Rooms. Leads by example demonstrating self-confidence, energy, enthusiasm. Sets clear performance expectations with the General Manager.