Assistant General Manager
This job is no longer active. View similar jobs
Imagine an exciting and rewarding career with a leading Canada-based hotel management company with expanding operations in the United States. ONE Hospitality Group currently operates 84 multi-branded hotels in 27 states and we are growing rapidly! At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests every need in a professional and authentic manner. We are currently in search of a positive, energetic and driven Assistant General Manager to join our team. This position will based from our Oak Tree Inn in Hearne, TX. ONE Hospitality Group offers the rare opportunity to work in an entrepreneurial environment and to take part in directly shaping a supportive, innovative and positive corporate culture. As we are well-funded and are on pace to continue to expand our portfolio, we specifically seek candidates who have the potential and desire to grow their careers with us. With fledgling operations in the U.S., this position represents an exceptional ground floor opportunity for the right individual. To learn more about us, please visit www.onehospitalitygroup.com. BIG PICTURE: As a highly visible member of the propertys Leadership Team, the Assistant General Manager (AGM) serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently supporting Front Office operations and other operating departments such as Housekeeping/Laundry, and Food & Beverage. They will serve as a role model for ONE Hospitality Groups mission, vision and values, and will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel. Working in close partnership with other department heads, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotels day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service. CORE ACCOUNTABILITIES: Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities. Establish and review departmental standards, guidelines and objectives. Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization. Support the hotels sales and business strategies to maximize revenues and profitability. Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments. Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance. Plan, organize and delegate daily operational activities against forecasted business volume. Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities. Address and respond to guest comments on travel review sites, comment cards or other mediums. Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels. Intervene, assist and document instances of guest or employee incidents. Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary. Maintain the integrity of the hotels compliance with the companys safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines. Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction index; Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency. Other tasks, projects and duties when needed, as assigned by the General Manager.