JOB SUMMARY The Assistant General Manager is responsible for coordinating the activities of hotel personnel as directed by the General Manager. JOB DUTIES & RESPONSIBILITIES 7' Management o Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes. o Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. o Directly supervises front desk staff consisting of 2-15 employees ? Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. ? Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. o Provides training to staff. o Completes new hire paperwork and orientation as directed by General Manager. o Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. o Conducts or assists in leading staff meetings. o Adheres to all franchise and company procedures and regulations as well as standard operating procedures. o Receives and resolves guest complaints and employee issues. o Performs functions of the General Manager in his or her absence. o Available 24/7 with reliable transportation. 3' Other Duties as assigned o Covers shifts in all departments as scheduled by the General Manager. o Corresponds with group and travel agents to answer special requests for rooms and rates. o Assists with sales and marketing efforts as directed. o Answers inquiries pertaining to hotel policies and services. o Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines. o All other duties as assigned.