Assistant General Manager

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POST DATE 9/14/2016
END DATE 10/14/2016

Pacifica Hotels Santa Barbara, CA

Company
Pacifica Hotels
Job Classification
Full Time
Company Ref #
hc.268873
AJE Ref #
576175052
Location
Santa Barbara, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Pacifica Hotels is actively seeking a knowledgeable Assistant General Manager who is passionate about guest services to join our team. The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience. We are currently looking for an Assistant General Manager for our Pacifica Suites property in beautiful Santa Barbara. Experience a Santa Barbara suite hotel like no other. Pacifica Suites seamlessly melds classic beauty with modern amenities for a treasured experience in business and leisure travel. Among hotels near Goleta, none can offer the exotic collection of trees and plants that guests find at Pacifica Suites. None can claim residence with the historic Sexton House, a registered historic place built in the 1880s. There are many times where an AGMs dedication to their position will be tested. You will be pushed to your limits frequently, and without dedication to your craft, it would be very difficult to roll with the punches each and every day. Your success is dependent on your teams ability to work together. I personally cannot take any credit for the results we achieve. Every goal we accomplish is accomplished as a team. -Cody, Assistant General Manager Health Benefits, Travel Perks & More Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year. If you feel as though this position is a fit to your skill set, please apply online at www.pacificahotels.com/careers Core functions of the position, but are not limited to the following; Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. Oversee and ensure accountability in all aspects of Guest Service Teams performance. Responsible for all front office activity during scheduled shifts. Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file. Check travel agent commissions, franchise frequent stay program activity and central reservations. Check Maids List and ensure room availability status is accurate. Check time cards to posted schedule. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.