Assistant General ManagerFront Office Manager Drury Inn and Suites Overland Park, KS

Due to continued growth and new hotel openings we have several management opportunities waiting for you!
br The Drury family has provided travelers with squeaky clean rooms, +1 service and a good value for 30 years. Family ownership makes Drury Hotels distinctly different and assures guests quality and consistency, every time they stay at our hotels.
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br Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all company expectations in regard to Quality, Service, Profit, and Teamwork. Assist in promoting, developing and maintaining a work environment that provides an exceptional +1 Service experience for both team members and guests. Assist with operating the hotel within an approved annual operating budget. Assists in ensuring Drury Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.
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br Exemplifies a +1 Service Attitude and provides courteous, friendly guest service by discovering and responding promptly and efficiently to inquiries, requests, and complaints.
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br Responsible for the recruitment, selection, hiring, and training of hourly team members to ensure each team member is working in a position they are most qualified. Ensures all team members are provided the support and tools to be successful in their position.
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br Leads, develops, and inspires the entire hotel team to live the Drury Vision, Mission, and Values.
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br Assist in monitoring and ensuring the hotel is operating within the annual budget to maximize growth in QSPT.
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br Evaluates hotel processes and communicates to the General Manager any inefficiencies that may have a negative impact on budget goals or QSPT.
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br Ensures adherence to all Drury Hotels policies and procedures.
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br Accurately prepares and transmits required reporting systems in a timely manner.
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br Appreciates the diversity of our team members, guests, vendors and surrounding community. Is committed to ensuring a positive and safe work environment at all times.
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br Is proactive in identifying and suggesting hotel capital expenditures to the General Manager that will maintain andor enhance QSPT.
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br Assist with increasing the hotels market share. Implements and promotes sales and marketing programs to maximize brand recognition, room occupancy and revenues.
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br Develops sales leads through maintaining awareness of present guests, local events and upcoming changes in the market area.
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br Complies with all applicable local, state and federal laws and regulations. Communicates and follows procedures necessary for the protection of guests, guests property and company assets.
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br Ensures compliance of the hotels safety and security policies and procedures to allow work to be completed efficiently while protecting self, team members, guests and the hotel.
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br At the request of the General Manager, assists in development or administration of special projects.
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br In the absence of the General Manager, performs all general management duties as outlined in the Drury Hotels Procedures Manual.
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br Performs other duties as required or assigned.
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