Assistant Guest Services Manager

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POST DATE 9/16/2016
END DATE 10/14/2016

Embassy Suites By Hilton Grapevine, TX

Grapevine, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy. Schedule staff according to labor standards and forecasted occupancy. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests accounts. May make, confirm and cancel reservations for guests. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations. Receive departmental related guest complaints and ensures corrective action is taken. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. Participate in the preparation of the annual departmental budget. Other duties as assigned. .