Essential Job Functions and responsibilities: Ensure service and production is provided in the proper manner, consistent with standards of a Forbes Five Star Luxury Hotel. Complete, in a timely fashion, all schedules and monitor staffing to ensure maximum service, quality, efficiency, and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted. Monitor daily assignments to ensure that proper quotas and standards are maintained. Establish safe working conditions and practices. Participate actively (as required) in physical inventories of all uniforms, linens (including food and beverage) and supplies. Work directly with outside contracted companies when on hotel premises. Organize and participate in meetings with all staff on a regular basis. Ensure all employees are exposed to constant refinement, training and development on an ongoing basis. Assist with the update of all training material as needed Ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner. Oversee the start of housekeeping shifts in the morning and evening. Participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy. Maintain good working relationships with all Department and Division Heads in the Hotel at all times. Make scheduled checks of the hotel, noting deficiencies and ensuring proper follow-up procedures. Participate in a consistent rooms inspection/Quality Control program which is monitored by the Director of Housekeeping. Supervise the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel. The ability to become familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area. Review all work orders submitted and ensure all orders are handled in a timely and professional manner. Assist in periodically reviewing, re-evaluating, and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed. Ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., keys, linen room, linen closets, storage closets.) Assume operational responsibilities in the absence of the Director of Housekeeping. Perform other tasks or projects as assigned by hotel management.