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Assistant Nurse Manager - Cancer Center-Infusion Unit (AMBUL PATIENT CARE MGR 1)

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POST DATE 9/2/2016
END DATE 1/8/2017

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


Job Title

Assistant Nurse Manager - Cancer Center-Infusion Unit (AMBUL PATIENT CARE MGR 1)

Job ID


Job Code


Job Family



Mission Bay

Weekly Hours

40 ; 100%

Appointment Type



Cancer Cntr-Infusion MB


8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

The UCSF Helen Diller Family Comprehensive Cancer Center is the only center in the Bay Area to receive the prestigious designation of "comprehensive" from the National Cancer Institute. We treat all forms of cancer.

With new facilities, expanded programs and innovative research, we help cancer patients live longer and fuller lives. The center ranks first in California and sixth nationwide in National Cancer Institute research grants, and is home to pioneers in research into genetic, cellular and immune system causes and responses to cancer.

Job Summary

Under general supervision of the Infusion Center Ambulatory Patient Care Manager and guided by the procedures of the Medical Center, Ambulatory Services and the Cancer Center, the Infusion Services Assistant Manager assists the Patient Care Manager in ensuring the quality of patient care in the Mt. Zion Infusion Center, Mission Bay Infusion Center, and associated satellite centers and serves as a role model for professional nursing practice.

This position is responsible for assisting the nurse manager with all aspects of the operation, including but not limited to 1) recruiting, selecting, hiring and training staff, coaching and counseling, and completion of performance evaluations 2) assuring compliance with all regulatory and patient safety goals, 3) developing and implementing policies and procedures that assure a high level of quality care, 4) financial and budgetary aspects of the department, including revenue capture and expense control 5) supports performance improvement initiatives and 6) maintains close working relationship with outpatient infusion pharmacy services to ensure alignment of goals that meet patient safety and service standards.

This position supports the patient care manager in supervising all clinical and clerical staff of the infusion center, facilitating positive interaction among staff, patients and other departments. This position assumes full responsibility for the unit in the areas delegated and in the absence of the Patient Care Manager. The Infusion Center Assistant Manager is clinically competent at the CNIII level.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Required Qualifications

* Registered Nurse in the State of California and / or licensure in relevant clinical specialty

* Active American Heart Association CPR certification

* Bachelor's degree in Nursing

* Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making

* Strong leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines

* Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives

* Knowledge of relevant healthcare information technology and patient care workflows and processes

* Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments

* Proven ability to organize, manage multiple priorities, and delegate work functions efficiently

* Knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* Master's degree

* ONS Chemotherapy/Biotherapy Provider Card

* Strong clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology


* Registered Nurse in the State of California and / or licensure in relevant clinical specialty

* Active American Heart Association CPR certification

Living Pride Standards

Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action