Assistant Pool Services Manager

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POST DATE 9/9/2016
END DATE 10/12/2016

Loews Portofino Bay Hotel Orlando, FL

Orlando, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


This position is responsible for assisting the Pool Services Manager in the overall management of the pool restaurant and recreation facilities to include: planning, organizing, directing and coordinating all activities ensuring efficient operation of department, staffing, training, scheduling of employees and ensuring that a quality product, which exceeds the guests expectations and hotel standards, is delivered in a friendly and professional manner. Maintains restaurant staffing levels so as to provide for optimal performance Develops/approves all departmental, budgets, forecasts and schedules Establishes and ensures adherence to all departmental and Loews Hotels guidelines, policies and procedures Responsible for smooth, efficient, cost effective operation of restaurant to include labor management, supervision of all aspects of service, management and control of all operating supply/equipment inventories, Personally supervises dining room and kitchen activities to ensure quality production/delivery of product/service Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience Responsible for controlling use and replacement of all operating supply/equipment inventories Ensures that all personnel are trained in the proper handling of high value OS&E Approves all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines Reviews/maintains daily payroll report/records, maintains labor costs within established budgetary guidelines Conducts and coordinates ongoing training and development programs designed to provide restaurant personnel with specific knowledge relating to Italian products and culture, thereby enhancing the guest experience Establishes appropriate par level for all inventories so as to support forecasted activity without experiencing stock-out or excessive on-hand situations Ensures security and proper control of operating supplies and equipment for all restaurant outlets Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIPs expected Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same Coaches, counsels, retrains employees as needed to ensure superior levels of performance Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel Conducts departmental meetings as required to communicate effectively with all restaurant personnel to ensure that they are kept current on pertinent hotel information and activities Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards