Be the Best You Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 15 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas. At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships. Property Details Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2013. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana. Ameristar East Chicago 777 Ameristar Blvd. East Chicago, IN 46312 855.888.7289 Overview Responsible to create a great experience for our Guests and our Team Members while maintaining a clean and safe environment. This position must meet all performance assessment and financial goals. Lead the passionate charge for excellence in food quality and service, every time. Responsibilities Adhere to all Guest service essentials for the position Supervise all aspects of employee relations including hiring, developing, coaching, mediating, recognizing, and evaluating team members Resolve food quality and service opportunities; communicate with appropriate Team Members and leaders on Guest feedback Implements, adheres, and monitors all department and property policies and procedures including but not limited to standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support Interact with Guests and Team Members by maintaining a visible presence in Guest areas. Monitor all financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods. Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results. Adjust or balance the size of staff in order to maximize productivity or control labor costs without sacrificing Guest service. Work with all departments to successfully execute Ameristar strategies to maximize operational efficiencies and improve both the Guest and Team Member experience. Comply with all training initiatives, including, but not limited to attendance of all required participants, ongoing assessment of individual or department performance, and follow-up. Demonstrates Hands On management and incorporates inclusion, collaboration and continuous improvement philosophies. Meets project deadlines as required. Ensure accountability for all compliance issues, regulations, laws and health requirements as related to food and beverage operations. Perform all administrative duties as required to successfully manage the department. Must be able to lift/carry up to 50 pounds and possess the mobility and dexterity required to meet the demands incumbent to this position. Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.