Assitant Manager, Member Service Center
AAA Carolinas - Roanoke Rapids, NC
This job is no longer active. View similar jobsJob Summary
- Company
- AAA Carolinas AAA Carolinas
- Location
Roanoke Rapids, NC, US
- Job Type
- Regular
- Job Classification
- Full Time
- Experience
- Entry Level (0 - 2 years)
- Education
- High School Diploma or GED
- Company Ref #
- J8B0PD695X6P525140RJ8B0PD695X6P525140R
- AJE Ref #
- 552764064
- [+] More
Job Description
The purpose of this position is to oversee daily operations of the Member Service Center (Call Center)� with direct leadership of the ERS and Sales/Member Services departments.� This position will also oversee all call center operations in the absence of the General Manager.
Duties:
-Manage and oversee the daily operations of the Road Service call receiving, and Call Management departments.
-Manage and oversee the daily operations of the Sales/Member Services department.
-Provide feedback on operational requirements with respect to Workforce and Training departments.
-Create atmosphere that fosters positive leadership and teamwork between all departments as well as individual growth and development for team members.
-Analyze and report to General Manager on general call center performance by department.�
-Conduct cross-business line meetings to qualify opportunities for MSC support.� Report findings and generate action plans for opportunities as needed.
-Apply available technology to maximize efficiencies in call processing and data collection.� Evaluate and report on new technologies designed to further streamline call center processes.� Report findings as available.
-Evaluate call center processes to identify opportunities for improvement in departmental process, reporting, or supervision.
-Oversee general facility maintenance needs and report findings as needed.� Coordinate execution of necessary repairs and maintenance.
-Travel as needed to offsite meetings, conferences or events.
Requirements:
Requirements:
-Bachelor�� s Degree or equivalent
-Minimum of 3 years of supervisory or management experience, preferably in a call center environment.
-
Strong leadership, analytical, and problem solving skills
-
�
-
�
-
�
-
Excellent computer skills with working knowledge of all MS Office products
-
�
-
�
-
�
-
Ability to make key decisions quickly
-
�
-
�
-
�
-
Strong interpersonal communication skills
-
�
-
�
-
�
-
Strong written and verbal communication skills� � � � � � � �
-
-
-
