Associate Account Manager 8/16/2016

Snap On Libertyville, IL

Snap On
Job Classification
Full Time
Company Ref #
AJE Ref #
Libertyville, IL
Job Type



Position Summary : Primary responsibility is to coordinate and manage the Extended Credit front-end collections process within a regional business unit. Position will also be responsible for directing and coordinating EC collections within vacant Franchise routes; evaluating, recommending and implementing solutions to resolve delinquency issues; coordinating customer service needs with SOT field personnel; promoting and marketing Credit Sales programs to franchisees and customers, and minimizing losses. Responsibilities will include assisting the Account Managers within the regional business unit to achieve corporate/regional delinquency and loss goals.

Major Responsibilities:

Collection of EC accounts to achieve established Corporate/Regional goals

* Coordinate collection efforts with Franchisee

* Debtor direct collections

* Coordinate product return with FPT Managers/Franchisees

* Extensive phone contact collecting on active delinquent accounts

* Report and consult with management on major issues

* Achieve assigned delinquency/loss goals and metrics

* Answer field and customer questions

* Resolve credit/payment problems

* Develop strong business relationships with SOT sales management and the Franchise sales force

* Assist in promoting Credit Sales programs and promotions

* Educate field sales personnel on program features and benefits

* Assist with delinquency/loss reporting and tracking

* Waive fees and recommend exceptions to policies to resolve certain customer issues


* BS or BA degree or equivalent professional experience

* 1-3+ years of directly related experience

Business understanding and demonstrated skills and knowledge in:

* Credit and collections

* Financial analysis

* Credit laws and regulations

* Reporting requirements

* Communications - verbal and written

* Computer applications

* Skip Tracing

* Negotiation

* Training and presentation

The following individual skills and characteristics are particularly important:

* Analytical

* Standards and Ethics

* Approachable

* Decisive

* Collaborative

Travel: Little/no travel expected

Effort: Normal working hours

Working Environment: Normal office environment

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran