Associate Account Manager 8/16/2016

Snap On Libertyville, IL

Company
Snap On
Job Classification
Full Time
Company Ref #
2016-5382-1687
AJE Ref #
575894392
Location
Libertyville, IL
Job Type
Regular

JOB DESCRIPTION

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Overview:



Position Summary : Primary responsibility is to coordinate and manage the Extended Credit front-end collections process within a regional business unit. Position will also be responsible for directing and coordinating EC collections within vacant Franchise routes; evaluating, recommending and implementing solutions to resolve delinquency issues; coordinating customer service needs with SOT field personnel; promoting and marketing Credit Sales programs to franchisees and customers, and minimizing losses. Responsibilities will include assisting the Account Managers within the regional business unit to achieve corporate/regional delinquency and loss goals.



Major Responsibilities:



Collection of EC accounts to achieve established Corporate/Regional goals



* Coordinate collection efforts with Franchisee

* Debtor direct collections

* Coordinate product return with FPT Managers/Franchisees

* Extensive phone contact collecting on active delinquent accounts

* Report and consult with management on major issues

* Achieve assigned delinquency/loss goals and metrics

* Answer field and customer questions

* Resolve credit/payment problems

* Develop strong business relationships with SOT sales management and the Franchise sales force

* Assist in promoting Credit Sales programs and promotions

* Educate field sales personnel on program features and benefits

* Assist with delinquency/loss reporting and tracking

* Waive fees and recommend exceptions to policies to resolve certain customer issues



Requirements:



* BS or BA degree or equivalent professional experience

* 1-3+ years of directly related experience



Business understanding and demonstrated skills and knowledge in:



* Credit and collections

* Financial analysis

* Credit laws and regulations

* Reporting requirements

* Communications - verbal and written

* Computer applications

* Skip Tracing

* Negotiation

* Training and presentation



The following individual skills and characteristics are particularly important:



* Analytical

* Standards and Ethics

* Approachable

* Decisive

* Collaborative



Travel: Little/no travel expected



Effort: Normal working hours



Working Environment: Normal office environment



Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran