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Associate Adjuster Auto

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Worcester, MA

Worcester, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Associate Adjuster AutoJob ID #:
8344 Location:
Worcester, MAFunctional Area:
Claims SBU:
85100 - Risk Management ClaimsPosition Type:
Full - Time Education Required:
Bachelors DegreeExperience Required:
1 - 3 Years Relocation Provided:
Job DescriptionWhere Great People Build Successful Careers.The Hanover is seeking a Claims Associate Auto Adjuster to join our growing team in our Worcester, MA office, with an anticipated start date of June 2017.Company Overview:
As an employee at The Hanover Insurance Group, you are part of a diverse, energetic and innovative team with a tremendous range of industry, technical and professional experience. Our staff is self-motivated to achieve their business goals and objectives. They are provided with the resources and encouragement needed to help make it happen while balancing the demands of work with personal and family needs. You can expect to be challenged by your work, encouraged by co-workers and collaborators, and supported with outstanding career development and training tools. The Hanover Insurance Group, Inc. (NYSE:
THG) operates as The Hanover Insurance Company, except in Michigan, where we do business as Citizens Insurance Company of America. The Hanover, based in Worcester, Massachusetts, is a leading provider of Property and Casualty insurance products for individuals, families and businesses. The Hanover offers a wide range of Property and Casualty products and services through an extensive network of Independent Agents.Position summary:
This career opportunity provides new-to-insurance industry professionals the ability to perform claim processing and payment functions on claims in multiple states, while keeping the electronic claim file up-to-date at all times. This function includes outbound calls that contain a level of satisfaction that meets or exceeds the customers' expectations, which is attained by responding with exceptional customer service skills and a professional manner.Responsibilities/Essential Functions:
- Confirms coverage and claim processing requirements- Utilizes established guidelines to obtain verbal, recorded, or written statements and appraisals- Records additional information/data into the company's network, updating the electronic claim file- Applies communication skills to interpret caller's inquiries and offers options and resolutions- Makes outbound calls to the insured to confirm next steps- Manages appraisal, rental, and vendor processes- Collects and files bills/documentation and sends outbound correspondence as needed- Confirms claim resolution and amount of payment- Determines liability based on evidence collected- Handles calls from phone queue and provides claim assistance for effective teamwork and collaborationPosition RequirementsRequirements:
- Bachelor's Degree with 3.0 GPA with or higher- Legal right to work in the United States without requiring sponsorship, now or in the future- Exceptional customer service skills- Dedicated to meeting the expectations and requirements of internal and external customers- Understands the importance of developing and maintaining cooperative relationships with others- Easily adapts to new, different, or changing situations, requirements, and priorities- Cultivates an environment of teamwork and collaboration- Demonstrates a willingness to learn the claims process and lines of businessRecognized as one of America's Best Employers by Forbes, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you'll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you'll enjoy what you do and have the support you need to succeed.For questions, please contact the University Relations team at statement:
'The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.'The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed 'Employment Agency Agreement' already on file with Human Resources - The Office of Talent Management. .