Associate Support Analyst
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POST DATE 8/20/2016
END DATE 12/19/2016
Next Step Systems
Great Neck, NY
Great Neck NY Jobs, Associate Support Analyst, SQL Scripting, Server Administration, Ethernet, TCP/IP, Routing, New York Recruiters, Information Technology Jobs, IT Jobs, New York Recruiting
-Resolve all technical issues related to the product utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills following established support process and metrics guidelines.
-Measure and analyze incoming software issues to determine root causes and develop technical and training solutions to minimize re-occurrences and severity and report results to manager.
-Support internal first level support team in the installation, upgrades, use, and error resolution for the trading product.
-Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.
-Ability to grasp and understand how to handle all back-end scheduled jobs for the Order Management System.
-Quick learner, eager to leverage new technologies in a dynamic team environment and educate self on new releases as well as test functionality and report on issues found.
-Responsible for ensuring a fully functional trading system at start of day.
-3+ years working on application support or related field.
-SQL scripting skills.
-Server Administration, Win2003/2008/2012 and SQL 2005/2008.
-Experience with Ethernet, TCP/IP and routing.
-Excellent troubleshooting/problem solving skills.
-FIX Protocol knowledge/experience.
-Experience with real-time Equity Trading systems.