END DATE October 09, 2016

Asst Housekeeping Manager

Sofitel Washington DC Lafayette Square - Washington, D.C.

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Job Description

This position is responsible for assisting the Housekeeping Manager in the overall management of all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, public areas, work areas as well as coordinating all activities to ensure efficient operation of department, staffing, training, scheduling of employees. Duties: Maintains Housekeeping staffing levels so as to provide for optimal performance Represents the Housekeeping Manager in his/her absence Ensures adherence to departmental and Sofitel Lafayette Square Hotel guidelines, policies and procedures Responsible for smooth, efficient, cost effective operation of the Housekeeping Department to include labor management, supervision of all aspects of service, inventory control, Personally supervises activities to ensure quality Interacts with guests frequently to ensure satisfaction Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes Communicates daily with Front Office Manager providing current information on VIP's expected Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Sofitel standard. Follows New Hire Training program in accordance with hotel policy Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same Coaches, counsels, retrains employees as needed to ensure superior levels of performance Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel Attends departmental meetings as required to communicate effectively with all Housekeeping personnel to ensure that they are kept current on pertinent hotel information and activities Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Other duties as assigned