Auto Auction Office Supervisor
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POST DATE 9/17/2016
END DATE 10/16/2016
Cox Corporate Services, Inc.
This position assists the Office Manager in supervising and coordinating the general office function of the Auction, ensuring the accuracy and completeness of all sales paperwork and documents, and assists customers with problems that may arise in the sales process.
Supervise, schedule, determine work procedures, assign duties, expedite workflow, and supervise office, counter and block clerks to efficiently process sales transactions.
Review work as necessary to ensure accuracy, conformance to policies and procedures, and a high quality of customer service.
Supervise balancing of all sales.
Respond to customer inquiries and resolve any problems that may occur in the sales process.
Provide accurate and friendly service to dealers and interact with other departments as necessary to resolve customer problems.
Monitor DMV laws, stay up-to-date on new regulations and ensure conformity with DMV regulations.
Supervise title clerks and schedule according to workload.
Assist with resolving complex title issues.
Supervise floor plan clerks, assuring that dealers are properly registered for floor plan use, confirming floor plan availability, and preparing floor plan agreements and summaries.
Maintain and monitor office equipment.
Supervise inventory and ordering of office and block supplies.
May help with other duties, assist vendors, and answer employee questions regarding procedures and services, etc.
Assist manager in counseling and disciplining employees as necessary. Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned by manager.
High School Diploma or equivalent required.
1-3 years office and supervisory experience required.
Experience in the automobile industry or the Auction business preferred.
Strong communication and interaction skills required.
Effective and competent supervisory, office management, and organizational skills required.
Good computer and software knowledge, including AS400 essential.
Must be well-organized, thorough, and attentive to details.
Must be a self-starter able to work problems through to successful completion.
Must be team-oriented, pleasant, and professional. Must be willing to work closely with others, often under tight time constraints.
Ability to work well with others and maintain focus and productivity under compressed deadlines is required.
Working knowledge of multi-state title & DMV requirements.
Ability to sit or stand for prolonged periods of time.
Vision abilities required include close, distance, color, and depth perception.
Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader , Dealer.com , Dealertrack , Kelley Blue Book , Manheim , NextGear Capital , vAuto , Xtime and a host of other brands. The global company has over 30,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises, Inc., an Atlanta-based company with revenues of $18 billion and approximately 55,000 employees. Cox Enterprises other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit http://www.coxautoinc.com/.
Primary Location:US-CA-Anaheim-1320 N Tustin Ave