Auto Property Damage Claim Rep Trainee Fluent in Spanish Rancho Cordova/Sacramento, C Job

Solid reputation, passionate people and endless opportunities.That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Location; Rancho Cordova/Sacramento,CaliforniaConsider Travelers!Are you curious and searching for the truth? Then put your 4 year degree and/or previous customer service experience to work at Travelers Insurance. As part of the Travelers Team, you will be part detective and hero by developing relationships with our customers to get them back where they belong.We look for results driven, customer service focused individuals who have a sincere interest in helping people and building relationships over the phone. Through these relationships, you will investigate, evaluate and negotiate to resolve automobile claims. You will reach out the customer as quickly as possible and maintain contact throughout the life of the claim to keep the customer informed.Required Skills:Exceptional customer service skillsExcellent written and interpersonal communication skillsStrong technological skillsOrganizational and multi tasking abilityTeam orientedStrong analytical skillsCreativity and flexibility in a dynamic environmentEducational Background:College degree or equivalent business experience preferredTravelers offers endless opportunities for your personal and professional growth. You will be able to work with the best and the brightest in the industry and led by a superior management team. Working for a leading insurer, you ll be inspired by your talented colleagues, limited only by your own ambition and supported to try new things all by a company with a solid financial foundation and strong reputation. Come join the Travelers team and be part of not only a great organizational culture, but also take part in giving back to the communities we do business in.PRIMARY DUTIES:Participate in on going training sessions for specific line of business.Provide voice to voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed.Determine coverage/ compensability, facts of loss and degree of liability/exposure.Work closely with Unit Manager or mentor to promptly resolve claim issues.Refer claims as appropriate, based on exposure and established guidelines.Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.Provide customer service contact to give, receive or exchange information.EDUCATION/COURSE OF STUDY:College degree or equivalent business experience preferred.COMPUTER SKILLS:Solid keyboard and PC skills, with experience in Word and Excel.Proficient use of technology; including, Microsoft Word, Excel, e mail, Web enabled applications, and database software.OTHER:Fluent in SpanishA general understanding of insurance.Solid interpersonal and customer service skills.Team focus.Results orientation.Flexibility and willingness to work early evening hours with some weekend hours.Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail.Strong decision making skillsDemonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.File ManagementTechnicalCustomer FocusRelationship ManagementTechnologyLeadership In A Matrix EnvironmentInfluenceStrategic ThinkerCreativityInitiativeCollaborationCommunicationTrend AnalysisTravelers is an equal opportunity employer. We actively promote a drug free workplace.Job Category: Claim