Automotive Administrator

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POST DATE 8/13/2016
END DATE 10/15/2016

Cox Corporate Services, Inc. Darlington, SC

Darlington, SC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Description Job Description:
This position is responsible for documenting, overseeing and coordinating customer vehicles through the Retail Services program process. The Retail Services Administrative Coordinator schedules, monitors and communicates all activities related to the receipt, assignment, inspection and servicing of these vehicles, verifies required information and paperwork, and performs appropriate data entry.
Job Responsibilities:
Perform various clerical and administrative duties relating to Retail Services program fulfillment.
Maintain customer account agreements, vehicle files, verification of receipt and assignment, records of the completion of work, and other required information.
Create and maintain billing files for Retail Services fees related to these accounts.
Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies.
Analyze and manage customer vehicle throughput via daily report/query capabilities.
Work with Retail Services Operations Manager to achieve customer s expectations of department deliverables through proactive communications.
Work with department manager to establish and maintain deep service relationships with customers.
Perform data entry and verify customer vehicle information is accurately recorded in a timely manner in the system and that vehicles are properly tagged with appropriate work order and/or other documentation.
Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
Enter all pertinent information into AS400 and approved work requested by customer.
Utilize the AS400/VCF systems to monitor and track vehicle repairs.
Communicate and schedule repairs/enhancements with Retail Services Operations management.
Monitor vehicle through Retail Services fulfillment process to ensure timeline commitment is met.
Review completed work ensuring customer quality standards are achieved and/or exceeded.
May follow up with customer to confirm completion and satisfaction.
May work with finance/local management to ensure customers are charged and A/R is collected timely.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.

High School Diploma or equivalent required.
4 years of clerical or administrative support experience required.
Valid driver s license and safe driving record required.
Excellent communication and organizational skills required.
Advanced computer software skills necessary.
Must be able to use general office equipment (i.e., copier, fax machine, etc.).
Ability to sit or stand for prolonged periods of time.
Ability to perform repetitive data entry tasks, manual dexterity.
Vision abilities required include close, distance and depth perception.

Work Environment:
Occasional exposure to weather conditions, fumes, and noise.

Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.

Organization:Cox Automotive
Primary Location:US-SC-Darlington-1111 Harry Byrd Hwy

Employee Status:Regular
Job Level:Individual Contributor
Shift:Day Job-

Unposting Date:Ongoing


Cox Enterprises is a leading communications, media and automotive services company. With revenues of $18 billion and approximately 60,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, home security and automation, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms).

The company's major national brands include Autotrader, Kelley Blue Book and Manheim. Through Cox Automotive, the company's international operations stretch across Asia, Australia, Europe and Latin America. To learn more about Cox's commitment to people, sustainability and our communities, please visit

Company Size:
5,001-10,000 Employees
Social Media:
6305 Peachtree Dunwoody Rd
Atlanta, GA 30328

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